Customer Relationship Manager (CRM)

Job description

Roles and Responsibilities • Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention. • Identify cross-selling opportunities for banking products such as fixed deposits, mutual funds sales, general insurance sales, investment products, etc. • Develop and maintain strong relationships with existing customers to increase wallet share and product penetration. • Collaborate with internal teams to resolve customer complaints and improve overall service quality. • Analyze market trends and competitor activity to stay ahead in the competitive landscape. Desired Candidate Profile • 3-7 years of experience in CRM management or related field (banking industry preferred). • Strong understanding of banking products including fixed deposits, mutual funds sales, general insurance sales, investment products etc. . • Excellent customer service skills with ability to handle complex queries from diverse customer base. • Proven track record of achieving sales targets through effective cross-selling techniques.