Customer Service Executive - Hybrid Network Services Customer Service Operations

Job description

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description • 24X7 Monitoring of network events, alarms and ticket creation • Alarms filtration and Ticket raising based on business rules • Ticket co-relations and assignment to correct resolver group • Perform Alarm-Event correlation, Service Impact Assessment • Notify Retail/Wholesale Service Provider of incidents - outage notifications • Support and execute the Real Time Change Management (Planned Outage) process Maintain "Work logs" for each ticket 3-6 Years of experience in Basic Telecommunications network understanding Basic Knowledge of Access Technologies (FTTx and HFC) Understanding of alarms and ability to identify service impact Good written English and communications skills Netcool, Remedy, E6000 (CMTS), , NxT, Tableau, knowledge preferred Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.) Shift 24 x7 rotational shift including Australia business hours shift from 2:30AM to 11:30AM