Tamil Call Support Executive

Job description

Call Handling: Manage inbound and outbound customer calls fluently in Tamil to address queries, requests, or complaints.Issue Resolution: Provide clear, accurate information regarding company products, services, billing, or loan/insurance details within target times.Data Updating: Record details of customer interactions and update CRM or tracking tools, often requiring basic English typing skills.Escalations: Route complex or unresolved technical and service issues to senior teams.Target Achievement: Maintain quality scores, customer satisfaction ratings (CSAT), and call-handling time goals. Pay: ₹18,000.00 - ₹20,000.00 per month Work Location: In person