Customer Service Specialist

Job description

Walk-in Kolkata | TCS Kolkata Hiring for International Webchat/ Voice Openings: 94 Immediate Joiners Preferred If you have attended the drive in the past 6 weeks please do not attend INTERVIEW DETAILS: Interview date: 5th July ,2026, Sunday. Interview time: 9:30 AM to 12:00 PM Experience:1-5 YEARS Education: Graduate. Venue: TCS Gitanjali Park, IT/ITES SEZ, Plot - IIF/3, Action Area - II, Cafeteria, New Town, Rajarhat, Kolkata, West Bengal 700160 Desired Competencies (Technical/Behavioral Competency) • Experience in Front Office Customer Service operations is mandatory • Must have Email & Chat customer service experience • Capability to work under pressure in a dynamic business environment • High degree of accountability and excellent interpersonal skills • Ability to deal with ambiguous scenarios and come out with workable solutions • Customer focus, Drive for results and ability to take ownership • Strong English communication skills both spoken and written • Flexible to work in 24\\*7 shift environment • Open to work during weekends • Ability to complete an assignment within stipulated timeline • Should be a team player Ability to work effectively in ambiguity, shifting priorities and multiple deadlines Good-to-Have • Good coordination and interpersonal skills Responsibility of / Expectations from the Role Handling of work as assigned in Project, Working in Agile methodology, work with Customer directly, working with deadlines. Minimum 2-3 years of experience in customer service projects in international process Excellent English communication skills both spoken and written EP NUMBER MANDATORY Mandatory Documents PLEASE CARRY 2 PASSPORT SIZE PHOTOGRAPHS GOVERNMENT ID AND PHOTOCOPY DEGREE CERTIFICATES AND EMPLOYEMENT EXEPERIENCE DOCUMENTS Candidates must fill in the application form and carry a printed copy downloaded from the iBegin portal. Candidates who have attended a walk-in interview within the last 30 days will not be eligible to participate. Step1: Click register https://ibegin.tcsapps.com/candidate/register Step 2: Complete registration, Select "BPO" in areas of interest and complete the registration. Step 3: Once completed, your TCS no. will be generated which starts from EP2026XXXX. Step 4: You will receive the EP number on your personal e-mail ID. \\* Complete application form About TCS: A global IT and business solutions leader, TCS has an employee strength of 614K with offices in 55 countries, a footprint on 6 continents and a revenue of USD 27.9 billion (2022-23). TCS offers services across varied domains such as Aerospace | BFS | Insurance & Healthcare | Life Sciences | Manufacturing | Energy & Resource Utilities | Government | Hi Tech | Media & Information Services | Telecom | Travel & Transportation and Hospitality | Retail & CPG and Horizontals such as F&A, SCM, CIM and HRO.TCS is one of the country's largest equal opportunity employers with more than one-lakh female associates and is a continuously ranked a leader in the 'India's Most Respected Companies' survey.