Customer Success - Team Lead

Job description

Customer Success - Team Lead Location: Lower Parel, Mumbai, India Experience: 7-12 years - Develop an intimate understanding of your customers businesses - Lead a Team of 2-3 CSMs - Develop a network of champions within each account through education, coaching and strong influencing skills - Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert and help them in creating marketing strategy user lifecycle journey - Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals - Be an expert on trends and best practices for digital marketing and analytics - Enlighten our customers with insights garnered from their own data and industry trends - Ensure customers get maximum value from customer engagement by leveraging full platform functionality - Handle customer concerns with confidence, putting them at ease Opportunities - Learn best of the marketing technologies and concepts - Opportunity to work with diverse of clients in diverse industries and learn their marketing concepts - Represent on behalf of customers/company at different forums/webinars Qualifications - 7 to 12 years of experience in CRM or Customer Success (Ideal) - Hands-on exposure to MarTech with a strong understanding of its platforms and solutions. - Strong attention to detail, dedicated work ethic, organized, and strong communication skills desired - Ability to work with cross-functional teams - Strong project management and time management skills - Ability to identify and implement process improvements - Strong problem-solving skills diagnosis, root-cause assessment, option evaluation and resolution - Ability to communicate clearly and strategically with clients, team members, and the marketplace - Ability to respond quickly to critical issues and roadblock - Excellent presentation skills Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.