Customer Support Executive

Job description

ROLE - Customer Support Executive About NoBroker Technologies Private Limited NoBrokerHood, a part of NoBroker Technologies Pvt.Ltd. Our founders understood the need to have a tech-enabled visitor and community management system, that aims to make life convenient, hassle-free, and secure for the residents of a gated community. Thus, NoBrokerHood was launched. NoBrokerHood is a smart visitor, society and accounting management system. From our start in late 2018, NoBrokerHood is currently securing 20,000+ societies under its hood. From catering to all the society needs like complaint management, gate entry, maintenance bill payments, digital notice board, it also has features like Marketplace, home services and more. NoBrokerHood goes beyond visitor and gate management delivering an end-to-end community experience that empowers residents and management committees with digital convenience, revenue growth, and future-ready innovation. To know more about NoBrokerHood, visit our website - https://www.nobrokerhood.com/ About the role: We are looking for a Customer Support Executive to manage customer queries, resolve complaints efficiently, and ensure a seamless service experience. The ideal candidate should possess strong communication skills, a problem-solving mindset, and the ability to handle customer concerns with empathy and professionalism. This role requires working in a fast-paced environment, ensuring timely resolution of customer issues and maintaining customer satisfaction standards. Job Description:- Handle customer complaints and provide appropriate solutions within defined timelines, ensuring follow-up until resolution. Convert inquiries into sales. Follow up regularly on warm and cold leads to maximize conversion opportunities. Provide accurate, valid, and complete information to customers using the right tools and resources. Maintain records of customer interactions, update account information, and manage documentation accurately. Identify and assess customers needs to achieve high satisfaction levels. Manage large volumes of incoming calls efficiently and prioritize based on urgency. Build and maintain strong relationships with customers through open and positive communication. Mandatory requirements for this position Education: Bachelors degree in any discipline. Experience: Minimum 1 year of customer support experience in the service industry. Excellent verbal and written communication skills. Strong problem-solving and issue-handling abilities. Ability to handle customers with patience and a positive attitude. Proactive approach to resolving situations and managing challenges. Basic computer and MS Excel knowledge. Sense of responsibility and ownership for customer satisfaction. Strong communication and negotiation skills. Ability to handle objections and convert leads effectively. Target-driven and result-oriented approach. Good understanding of sales funnels and lead management Work Schedule: Working Days: 6 days a week (Mandatory to work on weekends).` Weekly Off: Rotational weekday off. What we have to offer! Opportunity to work closely with high-performing Sales and Operations teams. Exposure to end-to-end client management and process optimization. Fast-paced and collaborative work environment with growth opportunities. Benefits Variable pay Corporate Health Insurance Monthly R&R awards