Delivery Head|| Bangalore, Mumbai & Pune

Job description

Delivery Head Role: Delivery Head Grade: E1/E2 Location : Bangalore/ Mumbai / Pune Roles and Responsibilites Key Responsibilities: • Manage Delivery of engagements in GADM portfolio to delivery best in class Services based on GADM Best Practices. • Lead team to deliver high-quality ADM services as per SLA – KPIs and within budget. • Identify opportunities for account expansion and growth by proposing solutions and services to clients. • Provide strategic advice and guidance to Engagement Managers to help them maximize the value of Capgemini’s solutions. • Manage engagement Financials including budget tracking, forecasting, and profitability analysis in EMonitoring and drive CIP • Ensure high levels of customer satisfaction by addressing and resolving issues proactively. • Stay updated on industry trends and Capgemini offerings to best serve clients. • Strong problem solver. Strong communicator. Highly collaborative. • Must be detail oriented, self-directed and have strong independent problem solving skills • Mentors team members in technology, architecture and delivery of applications • Successful teamwork experience and demonstrated leadership abilities are required • Creates a shared sense of direction and community among the teams • Proven ability to transfer knowledge and stay aware of current trends and technical advancements • Ability to articulate and present different points-of-views on various technologies • Time management skills are a must; as well as the ability to be flexible and creative. Skills and Qualifications He/ she/ they or the incumbment should have atleast 16+ years of experience in IT services with direct client engagement for delivering Application Development and Management Services. • Proven track record of successfully managing large client engagements and cross-functional teams with good knowledge of EMonitoring. • The ideal candidate will have experience in delivering services in different delivery models (Fixed Price AD, AMS, Package based transformations, Agile/ Dev-ops, etc), with different technologies (SAP, Oracle, Cloud, Digital, Custom Apps, etc.) and different industries • Excellent problem-solving capabilities and ability to handle complex client challenges. • Experience in business development, including identifying and growing opportunities within existing accounts. • Proficient understanding of IT services, software development lifecycles, and delivery models. • Ability to manage budgets, forecasts, and ensure financial targets are met. • SAP Program Management Resource will assist in various SAP/ERP programs/projects related to technology and service transitions. • Manage reporting and resolution of issues, risks, and dependencies, proactively identifying potential planning gaps, implementing mitigations to risks, and driving actions to close issues. • Provide project leadership to include ability to discuss and champion the business case for change to a business audience, and actively participate and execute high value business solutions. • Role includes program planning and deployment, budget management, P&L management, risk management, operations transformation, systems integration, and software development. • Creating and negotiating statements of work, program planning and milestone creation, financial reporting. • Fluent in Agile and Scrum methodologies. Nice to Have Skills: • Good command of Microsoft office suite of tools, strong experience with MS Project, Excel and PowerPoint, Clarity PM and JIRA (Agile Project Management) • Leading multiple Scrum teams to successfully complete contracted work through constant and clear communication, strong leadership, and development of relationships amongst team members, client peer group, and all stakeholder. • PMP certification desired • Scrum Master certification required Education: Bachelor’s degree in Business, IT, Engineering, or related field (MBA preferred).