Delivery Head|| Bangalore, Mumbai & Pune

Job description

## **Delivery Head** Role: Delivery Head Grade: E1/E2 Location : Bangalore/ Mumbai / Pune ## **Roles and Responsibilites** **Key Responsibilities:** - Manage Delivery of engagements in GADM portfolio to delivery best in class Services based on GADM Best Practices. - Lead team to deliver high-quality ADM services as per SLA – KPIs and within budget. - Identify opportunities for account expansion and growth by proposing solutions and services to clients. - Provide strategic advice and guidance to Engagement Managers to help them maximize the value of Capgemini’s solutions. - Manage engagement Financials including budget tracking, forecasting, and profitability analysis in EMonitoring and drive CIP - Ensure high levels of customer satisfaction by addressing and resolving issues proactively. - Stay updated on industry trends and Capgemini offerings to best serve clients. - Strong problem solver. Strong communicator. Highly collaborative. - Must be detail oriented, self-directed and have strong independent problem solving skills - Mentors team members in technology, architecture and delivery of applications - Successful teamwork experience and demonstrated leadership abilities are required - Creates a shared sense of direction and community among the teams - Proven ability to transfer knowledge and stay aware of current trends and technical advancements - Ability to articulate and present different points-of-views on various technologies - Time management skills are a must; as well as the ability to be flexible and creative. ## **Skills and Qualifications** He/ she/ they or the incumbment should have atleast 16+ years of experience in IT services with direct client engagement for delivering Application Development and Management Services. - Proven track record of successfully managing large client engagements and cross-functional teams with good knowledge of EMonitoring. - The ideal candidate will have experience in delivering services in different delivery models (Fixed Price AD, AMS, Package based transformations, Agile/ Dev-ops, etc), with different technologies (SAP, Oracle, Cloud, Digital, Custom Apps, etc.) and different industries - Excellent problem-solving capabilities and ability to handle complex client challenges. - Experience in business development, including identifying and growing opportunities within existing accounts. - Proficient understanding of IT services, software development lifecycles, and delivery models. - Ability to manage budgets, forecasts, and ensure financial targets are met. - SAP Program Management Resource will assist in various SAP/ERP programs/projects related to technology and service transitions. - Manage reporting and resolution of issues, risks, and dependencies, proactively identifying potential planning gaps, implementing mitigations to risks, and driving actions to close issues. - Provide project leadership to include ability to discuss and champion the business case for change to a business audience, and actively participate and execute high value business solutions. - Role includes program planning and deployment, budget management, P&L management, risk management, operations transformation, systems integration, and software development. - Creating and negotiating statements of work, program planning and milestone creation, financial reporting. - Fluent in Agile and Scrum methodologies. Nice to Have Skills: - Good command of Microsoft office suite of tools, strong experience with MS Project, Excel and PowerPoint, Clarity PM and JIRA (Agile Project Management) - Leading multiple Scrum teams to successfully complete contracted work through constant and clear communication, strong leadership, and development of relationships amongst team members, client peer group, and all stakeholder. - PMP certification desired - Scrum Master certification required Education: Bachelor’s degree in Business, IT, Engineering, or related field (MBA preferred).