Department Manager - Dark Stores (Jio Mart)

Job description

**Company Overview** Reliance Retail is India's largest and most profitable retailer, renowned for its diversified omni-channel presence and commitment to delivering outstanding value, quality products, and an exceptional shopping experience. Leading the sector since 2006, Reliance Retail serves over 193 million customers nationwide. **Qualifications and Skills** - Retail Operations experience with proven ability to oversee daily online store activities (Mandatory skill). - Proficiency in shrink management, involving the monitoring, investigation, and mitigation of product losses to optimize profitability. - Demonstrated expertise in inventory management, including stock tracking, allocation, and turnaround cycle minimization. - Strong background in customer support, adept at resolving escalations and ensuring customer satisfaction through digital channels. - Experience in implementing loss prevention strategies to reduce risk and protect merchandise and revenue streams. - Staff scheduling competency, efficiently aligning workforce planning to peak periods, holidays, and promotional campaigns. - Ability to manage stock replenishment activities, ensuring product availability and timely restocking through analytical forecasting. - Hands-on experience operating and optimizing e-commerce platforms, focusing on improving sales, user experience, and operational performance. **Roles and Responsibilities** - Supervise end-to-end operations of the online store to maximize sales, ensure accuracy of data, and manage daily transactions effectively. - Collaborate with the supply chain, merchandising, and IT teams to address inventory issues and proactively resolve discrepancies. - Monitor shrinkage trends and drive initiatives to control product losses by implementing robust preventive and corrective measures. - Lead customer support escalation resolution and maintain high standards of service across all digital touchpoints. - Develop and manage efficient staff schedules, resource allocation, and training for upskilling teams on e-commerce best practices. - Track and analyze store performance data to generate actionable insights for sales growth, process improvement, and enhanced operations. - Oversee stock replenishment cycles, ensuring optimal product mix and availability in response to real-time demands and sales trends. - Implement and uphold loss prevention protocols, ensuring compliance and continuous improvement in operational security and profitability **Preferred candidate profile**