Deputy Area Manager - PLCS - Growth

Job description

**Location Name:** Bareilly ****Job Purpose**** “This position is open with Bajaj Finance ltd.” ****Duties And Responsibilities**** - Responsible for sales activities through call-center for Banking / non-banking products - Campaign management for call-centre. - Data Management & Vendor management. - Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS - COA management - Conceptualize and develop promotional campaigns for all the channels - Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. - Measure productivity and implement training measures to bridge the gap to achieve required productivity - Initiate and lead various process enhancement and system development projects for both the channels - Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost - Monitoring performance and suggest corrective action for: - Key business metrics - Product and portfolio performance - Employee – Call Centre teams productivity - Compliance, policies, guidelines & processes - Resolve all customer escalation and queries related to both the channels **Systems Understanding & Data Analysis:** - Understanding of CRM & lending system - Salesforce.com / UNICA - Understanding of campaign management in Dialer - Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements - Tracking all important matrix of business on regular basis - Initiate request and coordinate with IT & COE for any new requirement related to system enhancement - Need to have excellent excel and PowerPoint skills ****Required Qualifications And Experience**** - Responsible for sales activities through call-center for Banking / non-banking products - Campaign management for call-centre. - Data Management & Vendor management. - Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS - COA management - Conceptualize and develop promotional campaigns for all the channels - Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. - Measure productivity and implement training measures to bridge the gap to achieve required productivity - Initiate and lead various process enhancement and system development projects for both the channels - Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost - Monitoring performance and suggest corrective action for: - Key business metrics - Product and portfolio performance - Employee – Call Centre teams productivity - Compliance, policies, guidelines & processes - Resolve all customer escalation and queries related to both the channels **Systems Understanding & Data Analysis:** - Understanding of CRM & lending system - Salesforce.com / UNICA - Understanding of campaign management in Dialer - Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements - Tracking all important matrix of business on regular basis - Initiate request and coordinate with IT & COE for any new requirement related to system enhancement - Need to have excellent excel and PowerPoint skills