Deputy Area Manager - PLCS - Growth

Job description

Location Name: Bareilly **Job Purpose** “This position is open with Bajaj Finance ltd.” **Duties And Responsibilities** • Responsible for sales activities through call-center for Banking / non-banking products • Campaign management for call-centre. • Data Management & Vendor management. • Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS • COA management • Conceptualize and develop promotional campaigns for all the channels • Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. • Measure productivity and implement training measures to bridge the gap to achieve required productivity • Initiate and lead various process enhancement and system development projects for both the channels • Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost • Monitoring performance and suggest corrective action for: • Key business metrics • Product and portfolio performance • Employee – Call Centre teams productivity • Compliance, policies, guidelines & processes • Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: • Understanding of CRM & lending system - Salesforce.com / UNICA • Understanding of campaign management in Dialer • Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements • Tracking all important matrix of business on regular basis • Initiate request and coordinate with IT & COE for any new requirement related to system enhancement • Need to have excellent excel and PowerPoint skills **Required Qualifications And Experience** • Responsible for sales activities through call-center for Banking / non-banking products • Campaign management for call-centre. • Data Management & Vendor management. • Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS • COA management • Conceptualize and develop promotional campaigns for all the channels • Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. • Measure productivity and implement training measures to bridge the gap to achieve required productivity • Initiate and lead various process enhancement and system development projects for both the channels • Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost • Monitoring performance and suggest corrective action for: • Key business metrics • Product and portfolio performance • Employee – Call Centre teams productivity • Compliance, policies, guidelines & processes • Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: • Understanding of CRM & lending system - Salesforce.com / UNICA • Understanding of campaign management in Dialer • Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements • Tracking all important matrix of business on regular basis • Initiate request and coordinate with IT & COE for any new requirement related to system enhancement • Need to have excellent excel and PowerPoint skills