Deputy General Manager – Digital, Salesforce Technical Lead

Job description

Key Deliverables in this role? Financial Outcomes • Design and implement a Salesforce-based application strategy aligned with the organisation’s business goals and long-term technology vision. • Partner with senior leadership, business stakeholders, and technical teams to understand requirements and translate them into scalable solutions that support the defined application strategy. • Stay current with industry trends, emerging technologies, and best practices to continuously evolve and strengthen the Salesforce application strategy. Customer Service • Work closely with development, cyber security, and business teams to ensure solution designs are well aligned, clearly understood, and effectively executed across projects. • Act as a subject matter expert on design matters by providing practical guidance, recommendations, and decision support to technical teams and business stakeholders. Internal Processes • Lead the design and implementation of Salesforce solutions that connect upstream and downstream applications, systems, and data sources to enable seamless data flow and real-time communication. • Ensure the DevSecOps process is kept up to date and consistently followed across all relevant activities. Innovation and Learning • Research and propose emerging technologies, architectural patterns, and solution approaches that can improve business processes and enhance customer experiences. • Regularly evaluate the effectiveness of existing designs, identify opportunities for improvement, and implement changes that optimise performance, scalability, and efficiency. • Lead and mentor a team of developers by providing guidance, encouraging collaboration, and fostering an environment focused on innovation and continuous learning. Critical success factors for the Role? • Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field. Advanced degrees and relevant Salesforce certifications are preferred. • 8–10 years of overall Salesforce experience, including at least 6 years of hands-on experience in Salesforce platform development and architecture. • Preferred Salesforce Certifications- Platform Developer I and II, Advanced Administrator, and JavaScript certifications. • Experience in defining the system architecture landscape, identifying gaps between current and desired end states, and delivering comprehensive solutions that enable business outcomes. • Strong experience in designing and developing large web-based systems, or exposure to the complete software product lifecycle. • Experience in FMCG, CPG, Retail, or Telecom domains is preferred. • Excellent communication skills with the ability to engage effectively across multiple hierarchy levels within the organisation. • Strong understanding of project management principles, dependencies, and execution nuances. • Spoken and written English is mandatory. Desirable success factors for the Role? • Ability to debug and resolve performance issues across both the client layer and Apex layer. • Strong experience in Apex, Visualforce, Lightning Web Components, Lightning Flows, triggers, Salesforce/Apex development, and related Salesforce technologies. • Understanding of the Salesforce product suite, including Sales Cloud, Service Cloud, and Community Cloud. • Strong knowledge of integration architecture, integration patterns, asynchronous capabilities, and REST and SOAP API-based Salesforce integrations. This is a must-have capability. • Understanding of identity and access management, integration security, and related security considerations across Salesforce integrations. • Strong understanding of data architecture, data management, large data volume limitations, and best practices. This is a must-have capability. • Knowledge and practical use of architectural design patterns, Apex design patterns, scalable solution design, and performance-driven architecture. Apex design patterns are a must-have capability. • Experience with HTML, CSS, JavaScript, Web Components, and other modern web and mobile technologies used with Salesforce solutions. • Knowledge of data integration tools and experience integrating Salesforce with business systems such as ETL platforms, marketing automation tools, reporting systems, and other enterprise applications. • Strong understanding of environment management, release management, DevSecOps practices, code versioning standards, and deployment methodologies, including Agentforce Vibes where applicable. • Knowledge of Salesforce Mobile SDK, Salesforce Data Cloud and experience with Agentforce creation and configuration.