Field Relationship Manager HS

Job description

Key Responsibilities: - Visit customer locations for pre-move surveys and accurately assess household volume, special items, and logistical requirements. • Build and maintain strong relationships with empanelled PNM vendors and moving partners in your assigned territory. • Coordinate end-to-end move execution packing, loading, transit, unloading, and unpacking ensuring adherence to committed timelines. • Act as a single point of contact for the customer throughout the relocation journey. • Handle on-ground escalations, damage complaints, and service issues with prompt resolution. • Collect customer feedback and service completion confirmations post-move. • Identify upsell opportunities for value-added services such as home cleaning, storage, and painting. • Update job status, visit logs, and customer details in the CRM on a daily basis. • Meet weekly and monthly field visit and conversion targets assigned by the team lead. Desired Candidate Profile: • Own bike + valid driving licence non-negotiable. The role requires daily field visits across the city. • 03 years of experience in field sales, logistics coordination, or customer relationship management. • Strong interpersonal and communication skills comfortable dealing with customers and vendors on the ground. • Self-driven, punctual, and target-oriented with a problem-solving mindset. • Comfortable using smartphone apps and basic CRM/Google Sheets for daily reporting. • Graduates preferred; HSC with relevant field experience will also be considered. • Local candidates with good knowledge of city geography will have an advantage. What's in It for You: - Fixed salary + attractive performance-based incentives on every completed move. • Fuel reimbursement for field visits. • Health insurance up to 1 lakh. • Fast-track growth into senior FRM, Team Lead, or Operations roles. • Structured onboarding and training from day one. • Work with a high-energy team at India's leading prop-tech company.