Field Support Engineer - B.Tech (ECE/EE) - Anywhere in West Bengal

Job description

**Field Support Engineer (FSE) Role Overview** As a Field Support Engineer, you will be responsible for ensuring smooth operations and high uptime of telecom sites. This role involves field visits, equipment monitoring, troubleshooting, and maintaining strong coordination with internal teams and customers. **Key Responsibilities** **1. Site Operations & Maintenance** - Perform regular site visits to ensure smooth functioning of telecom sites - Handle operation & maintenance of **Passive infrastructure** - Monitor key equipment like **DG, Battery Bank, SMPS, and SNMP systems** - Identify faults/issues and ensure timely resolution - Carry out preventive and corrective maintenance activities - Maintain service reports and daily activity logs - Support installation and basic troubleshooting of telecom equipment - Ensure high uptime and proper functioning of all sites - Travel within assigned area for field support **2. ESH (Environment, Safety & Health) Compliance** - Maintain site hygiene as per company standards - Follow SOPs and safety guidelines at all times - Ensure use of proper PPE by self and technicians - Verify usage of correctly rated equipment - Ensure PTW (Permit to Work) is issued for all activities - Support ESH trainings and enforce safe practices at sites **3. Customer Management** - Support outage escalations raised by operators - Provide site access support to tenants - Maintain strong and professional customer relationships - Support site upgrades and RFS (Ready for Service) activities **4. Site Quality & Process Compliance** - Maintain high site quality (cable management, temperature, settings, automation, etc.) - Identify gaps against standards and ensure timely correction - Conduct periodic audits of site infrastructure (tower, civil, electrical, etc.) - Ensure zero non-compliance in operational and quality processes - Monitor quality of technicians, vendors, and spares **5. Energy Management** - Identify high diesel consumption sites and suggest improvements - Reduce EB (Electricity Board) faults - Support conversion of non-EB sites to EB sites - Ensure DG running hours compliance - Maintain DCEM compliance **6. Uptime Management** - Drive uptime as per KPI/MSA targets - Perform RCA (Root Cause Analysis) for outages - Ensure 100% alarm integration with NOC - Maintain PM (Preventive Maintenance) compliance - Close all site punch points timely **7. Team Management** - Evaluate technician performance - Identify training needs and support development plans - Manage site allocation and discipline of technicians **8. Landlord Management** - Ensure smooth site access with landlords - Maintain strong landlord relationships for 247 access - Resolve hygiene-related issues for landlord satisfaction - Support upgrades, installations, and planned activities **Preferred Candidate Profile** - Diploma/B.Tech in Electronics, Electrical, or Telecom - Basic understanding of telecom infrastructure - Willingness to travel in field - Good troubleshooting and coordination skills - Focus on safety and compliance **Basic Technical Knowledge** 1. What is **Ohms Law**? Explain with formula. 2. What is a **Transformer** and where is it used? 3. What is **DG (Diesel Generator)** and its purpose at telecom sites? 4. What is a **Battery Bank**? Why is it important? **Telecom Equipment Questions** 1. What is **SMPS (Switch Mode Power Supply)**? 2. What is **SNMP (Simple Network Management Protocol)**? 3. What is the role of **Rectifier in telecom power systems**? 4. What do you understand by **Active and Passive Infrastructure**? **Practical / Scenario-Based Questions** 1. What will you do if a site goes down? 2. How will you reduce diesel consumption at a telecom site? 3. What steps do you follow during preventive maintenance? 4. How do you handle customer escalation during an outage? **Safety & Compliance** 1. What is **PPE** and why is it important? 2. What is **PTW (Permit to Work)**? 3. What are common safety risks at tower sites?