Field Support Engineer

Job description

**Role & responsibilities** - **On-Site Support:** Perform equipment installations, scheduled maintenance, and hardware/software repairs directly at client or project locations. [1, 2] - **Troubleshooting:** Diagnose complex technical issues, perform root cause analysis, and implement effective real-time solutions. [1, 2] - **Network & IT Maintenance:** Configure routers, switches, firewalls, and maintain IT infrastructure (LAN/Wi-Fi) to guarantee uptime. [1, 2, 3] - **Client Communication:** Act as a technical liaison, translating complex IT problems into clear solutions and training end-users. [1, 2] - **Documentation & Compliance:** Manage ticket lifecycles, track inventory, and ensure all field operations adhere to safety and Service Level Agreements (SLAs). [1, 2, 3] **Preferred candidate profile** B tech Experience of 3-5 years