General Manager - Strategy & Ops

Job description

**About the Role** We are looking for a highly driven **Strategy & Operations** leader to drive high-impact business initiatives, operational excellence, and cross-functional execution across the organization. This role will work closely with leadership to solve complex business problems, improve operational performance, build scalable processes, and lead strategic programs. While Warehouse & Supply Chain Operations will be a key business area, the role has a broader mandate focused on business transformation, execution, and continuous improvement. **Key Responsibilities** - Partner with leadership to define and execute strategic initiatives aligned with business priorities. - Lead high-impact cross-functional programs, ensuring timely execution and measurable business outcomes. - Identify operational bottlenecks and implement scalable solutions to improve efficiency, productivity, and cost optimization. - Drive process standardization, automation, and governance across key business functions. - Develop business dashboards, performance metrics, and operating reviews to enable data-driven decision-making. - Collaborate closely with Product, Technology, Finance, Supply Chain, and Operations teams to translate business requirements into effective execution. - Build scalable operating models and strengthen operational capabilities across warehouse and supply chain functions. - Improve inventory visibility, operational controls, and overall network performance while supporting business growth. - Establish SOPs, performance frameworks, and best practices to drive execution excellence and continuous improvement. **Qualifications & Experience** - Bachelor's degree in Engineering, Business, Operations, Supply Chain, or a related field; MBA preferred. - **5–8 years** of experience in Strategy & Operations, Business Operations, Program Management, Consulting, or Operations Excellence. - Strong experience in driving cross-functional initiatives, solving business problems, and leading large-scale operational programs. - Exposure to warehouse, supply chain, manufacturing, logistics, or inventory-led businesses will be an advantage. - Excellent analytical, stakeholder management, communication, and problem-solving skills. - Ability to thrive in a fast-paced, high-growth startup environment with a strong ownership mindset. **Preferred Background** Candidates from high-growth startups, consulting firms, EV, automotive, supply chain, e-commerce, quick commerce, logistics, manufacturing, or other operations-intensive businesses with demonstrated experience in driving strategic initiatives and operational excellence.