Head of Quality

Job description

Position: Head of Quality Work Location: Mysore Industry: Electronics Manufacturing Services (EMS) Job Summary: The Quality Head is responsible for defining, implementing, and sustaining quality standards across all manufacturing and operational processes to ensure consistent delivery of high-quality products to customers. This role provides strategic leadership for the Quality function, establishes quality objectives, and drives continuous improvement initiatives to support long-term business success and customer satisfaction. The position holder is accountable for ensuring compliance with internal quality systems, customer requirements, and applicable regulatory standards, while fostering a culture of quality across the organization. Key Responsibilities Quality Strategy & Governance • Establish quality objectives, policies, and procedures aligned with business goals and customer requirements • Review and continuously improve existing quality standards, systems, and policies • Ensure compliance with all applicable legal, regulatory, and customer-specific quality standards Operational Quality Management • Devise and implement procedures to inspect, monitor, and report quality issues • Monitor all manufacturing and operational processes that impact product quality • Ensure reliability and consistency of production through process audits and final product inspections • Review quality reports, statistical data, and relevant documentation to identify trends and risks Leadership & Team Development • Guide, mentor, and monitor managers and staff on quality standards and best practices • Build a strong quality culture through leadership, training, and cross-functional collaboration Customer & Stakeholder Management • Evaluate customer quality requirements and ensure they are fully met • Establish quality standards in consultation with customers and internal management • Address customer complaints and drive corrective and preventive actions Data Analysis & Continuous Improvement • Collect, analyze, and interpret quality data to facilitate proactive problem-solving • Implement quality control and improvement initiatives to reduce defects, rework, and costs • Design and maintain control systems that support production planning and quality assurance Cross-functional & External Interface • Report quality issues and malfunctions to the Production team for immediate corrective action • Coordinate with external quality assurance bodies and auditors during on-site inspections • Act as the primary interface for quality-related discussions with customers and external agencies Orientation / Competencies • Strong leadership and team-building capabilities • Deep understanding of quality systems and methodologies • Excellent problem-solving and analytical skills • Strong numerical ability with knowledge of statistical and data analysis tools • Results-driven with a continuous improvement mindset Qualification & Experience • Engineering Degree (Electronics / Electrical / Mechanical or related discipline) • 20–25 years of experience in the Electronics Manufacturing Industry (EMS preferred) • Extensive experience in Quality Management Systems, audits, and customer quality management