Human Resources Manager

Job description

HR Strategy & Business Partnership • Partner with the General Manager and Heads of Department on all people-related matters. • Develop and implement HR strategies aligned with the hotel's business objectives. • Provide HR advice and support to management on employee-related matters. • Develop programmes and initiatives that foster a positive, inclusive and high-performing work environment. • Support the hotel leadership team in building a strong people and service culture. • Monitor manpower productivity, staffing levels and organisational requirements. Talent Acquisition & Manpower Planning • Work with department heads to identify manpower requirements. • Manage recruitment and selection processes in line with approved manning and budgets. • Prepare and maintain manpower plans and recruitment trackers. • Ensure timely hiring of quality candidates across all departments. • Coordinate interviews, selection, reference checks and background verification. • Ensure appropriate offer, joining and onboarding documentation. • Maintain effective relationships with recruitment agencies, institutions and other talent sources. • Support internal mobility, transfers and career opportunities within IHG. New Joiner Experience & Onboarding • Welcome and orient new colleagues to the hotel and IHG. • Conduct HR induction and ensure completion of joining formalities. • Ensure colleagues understand hotel policies, procedures, benefits, code of conduct and IHG values. • Coordinate departmental induction and job-specific orientation. • Ensure all employee documentation is complete and maintained accurately. • Create a positive first-day and onboarding experience for new colleagues. Employee Engagement & Culture • Develop creative initiatives to engage, inspire and motivate colleagues. • Plan and execute employee engagement activities, celebrations and recognition programmes. • Support and administer the annual Team Member Satisfaction Survey and develop action plans based on results. • Monitor employee feedback and identify opportunities for improvement. • Conduct regular employee interactions and engagement forums. • Promote a culture of trust, respect, inclusion and collaboration. • Recognise and celebrate employee achievements and contributions. • Support IHG wellbeing initiatives and promote colleague wellbeing. Employee Relations • Act as a trusted point of contact for colleagues on HR-related matters. • Address employee concerns, grievances and workplace issues professionally and confidentially. • Support management in disciplinary and performance-related matters. • Ensure fair, consistent and transparent application of HR policies. • Conduct exit interviews and analyse employee feedback and reasons for separation. • Monitor employee turnover and develop retention initiatives. • Maintain positive employee relations and a healthy workplace environment. Learning & Development • Identify training needs in consultation with department heads. • Prepare and monitor the annual training calendar. • Coordinate induction, mandatory and operational training programmes. • Promote IHG learning platforms and development programmes. • Support leadership development and succession planning. • Encourage cross-training and career development opportunities. • Monitor training completion and maintain appropriate records. • Support the development of colleagues through the IHG Room to Grow philosophy. Performance Management • Coordinate the hotel's performance management process. • Ensure timely completion of probation reviews and performance evaluations. • Support managers in setting clear performance objectives. • Coach managers on performance improvement and employee development. • Monitor Performance Improvement Plans where required. • Support succession planning and talent identification. • Encourage continuous feedback and development conversations. Payroll & HR Administration • Coordinate monthly payroll activities with Finance and ensure accurate employee data. • Maintain employee records, attendance, leave and payroll inputs. • Ensure timely processing of salary, deductions and statutory contributions. • Monitor attendance, overtime, leave and payroll-related discrepancies. • Maintain accurate employee files and HR documentation. • Ensure HR reports and dashboards are updated and submitted on time. • Maintain confidentiality of employee and payroll information. Local Law & Statutory Compliance Ensure compliance with all applicable Central Government, Goa State and local employment laws and statutory requirements , including, as applicable: • Applicable wage and employment requirements • Provident Fund (PF) • Employees' State Insurance (ESI) • Professional Tax, where applicable • Labour Welfare Fund, where applicable • Gratuity requirements • Bonus requirements • Maternity Benefit requirements • POSH / Prevention of Sexual Harassment requirements • Shops & Establishments / applicable establishment regulations • Working hours, weekly off and leave requirements • Contract Labour requirements • Child labour and employment eligibility requirements • Applicable Goa-specific labour and employment regulations Additional responsibilities include: • Maintain statutory registers, records and returns as required. • Ensure timely payment and filing of statutory dues and returns. • Coordinate labour inspections and statutory audits. • Work with external consultants and authorities when required. • Ensure employment documentation and HR practices remain compliant with applicable laws. • Keep management updated on significant changes in employment legislation. HR Reporting & Analytics Prepare and analyse regular HR reports including: • Headcount and manpower status, Recruitment status, Attrition, Absenteeism, Payroll cost, Overtime, Employee turnover, Training hours and completion, Employee engagement, Diversity and inclusion, Le