IDFC Virtual Relationship Manager

Job description

Roles and Responsibilities • Manage virtual relationships with clients through video conferencing, ensuring timely resolution of queries and issues. • Conduct telesales calls to promote life insurance products to potential customers. • Handle inbound sales calls from existing clients, identifying opportunities for upselling and cross-selling. • Provide exceptional customer service by resolving client complaints promptly and efficiently. • Collaborate with internal teams to resolve complex client issues.