Inside Sales Associate

Job description

About the Role We are looking for a sharp, energetic, and customer-focused Associate Inside Sales to join our Intracity Logistics business. The role will involve managing customer relationships, driving retention and growth, and identifying opportunities for upselling and cross-selling through effective inside sales. The ideal candidate should have strong communication skills, a sales mindset, and the ability to build meaningful customer relationships while working in a fast-paced environment. What You’ll Do • Manage a portfolio of customers and build strong, long-term relationships. • Drive customer retention and engagement through regular follow-ups and proactive account management. • Handle inbound and outbound sales calls to generate business opportunities. • Identify customer needs and recommend relevant Delhivery solutions. • Drive upselling and cross-selling opportunities within existing accounts. • Work closely with customers to understand their requirements and ensure a positive customer experience. • Support customer success by resolving queries and coordinating with internal teams for timely closure. • Maintain accurate customer and sales information and track opportunities through the sales funnel. • Meet defined sales, retention, revenue, and customer engagement targets. • Continuously identify opportunities to improve customer experience and business growth. What We’re Looking For • 1–5 years of experience in inside sales, account management, customer success, relationship management, telesales, or a similar customer-facing role. Freshers with excellent communication skills and a strong interest in sales may also be considered. • Excellent verbal and written communication skills. • Confident in handling inbound and outbound calls and engaging with customers. • Strong relationship-building and customer-handling skills. • Good sales orientation with the ability to upsell and cross-sell. • Sharp, proactive, and target-oriented with strong problem-solving abilities. • Comfortable working in a fast-paced, high-growth environment. • Basic proficiency in MS Office/Google Workspace and CRM tools