Key Account Management - Team Lead

Job description

**KAM Lead - West** **10-15 yrs | Lower Parel, Mumbai** If you've spent the last decade building accounts that actually grow, closing deals that matter, and keeping enterprise clients coming back we need to talk. **What we look for?** - **10-15 years** of proven work experience in Key Account Management. - **3-5 years** of **team management** experience, with a proven track record of managing a team of at least **3 direct reports**. - Demonstrable ability to communicate, present, and influence key stakeholders at all levels, including executive and C-level. - Solid experience with CRM software (e.g., Salesforce, Zoho CRM, or HubSpot) and MS Office, particularly MS Excel. - Excellent listening, negotiation, and presentation abilities. - Strong verbal and written communication skills. **What Impact you will create?** - **Revenue Ownership:** Have complete ownership of the sales cycle, including managing and hitting aggressive targets for both existing accounts and new business acquisitions. - **Strategic Growth:** Develop a strategic business expansion plan along with management to grow company business. - **Cross-sell & Up-sell:** Identify and develop cross-selling and up-selling opportunities by strengthening customer relationships and establishing trust. - **Financial Acumen:** Demonstrate a solid understanding of gross margins and contract negotiation to maximize profits. - **Relationship Management:** Build and maintain strong, long-lasting client relationships and establish healthy connections with CXOs. - **Solution Delivery**: Provide Marketing Automation, Email marketing, Analytics, AI Personalization, and Mobility solutions to clients from different verticals. - **Customer Success:** Ensure 100% customer satisfaction and maximize retention. **Why Netcore?** At Netcore, we're building the future of AI-powered customer engagement. Founded in 1997, we're a **global MarTech SaaS** company trusted by **6,500+ brands across 40+ countries**, helping businesses drive higher engagement, conversions, and customer retention through AI-led personalization and omnichannel customer experiences. We're also proud to be **Great Place to Work certified for six consecutive years** in India. **Whats in it for you?** - **Growth:** Immense growth, continuous learning, and connecting with top-notch brands. - **Culture:** An open culture where your creative bug gets activated and your entrepreneurial mindset is encouraged. - **Innovation:** Opportunity to work with some of the most innovative brains in the industry. If this sounds like a company you would like to be a part of, and a role you would thrive in, please dont hold back from applying! We need your unique perspective for our continued innovation and success! So lets converse! Our inquisitive nature is all keen to know more about you.