Key Accounts Manager

Job description

Location: Surat Department: Key Account Management Experience: 3-10 Years Employment Type: Full-Time, Permanent Qualification: Graduate in Business Administration, Sales, or a relevant field About NimbusPost NimbusPost is a leading logistics solutions provider helping D2C brands and online businesses simplify and scale their logistics. Our platform combines shipping technology, a multi-courier network, warehousing & fulfillment, and data-driven solutions to create a seamless logistics experience. Role Overview We are looking for a Key Accounts Manager to manage and grow relationships with our key clients. The role will focus on client retention, revenue growth, problem-solving, and identifying opportunities to expand business with existing accounts. Key Responsibilities • Manage and strengthen relationships with a portfolio of key clients. • Understand client requirements, business needs, and challenges. • Drive revenue growth through upselling and cross-selling opportunities. • Ensure timely delivery of products and services as per client expectations. • Act as the primary point of contact between clients and internal teams. • Resolve customer issues and complaints to ensure high client satisfaction. • Identify opportunities for business expansion within existing accounts. • Coordinate with Operations, Sales, and other internal teams to ensure smooth service delivery. • Track account performance and prepare regular reports and forecasts. • Maintain strong client relationships to improve retention and reduce churn. What Were Looking For • 3–10 years of experience in Key Account Management / Sales / Client Management. • Experience in the logistics industry will be preferred. • Strong understanding of sales and customer relationship management. • Excellent communication and interpersonal skills. • Ability to understand customer requirements and provide effective solutions. • Strong negotiation and problem-solving skills. • Good organizational and stakeholder management skills. • Target-oriented with a strong focus on customer satisfaction and revenue growth. Why Join NimbusPost? • Opportunity to build your career in Key Account Management. • Work with high-value clients and leading D2C brands. • Fast-paced and growth-oriented work environment. • Strong learning and career development opportunities. • Competitive compensation.