Customer Success Executive

Job description

Responsibilities: • Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition • Acquiring a thorough understanding of customer needs and requirements • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives • Ensure the correct products and services are delivered to customers in a timely manner • Serve as the link of communication between key customers and internal teams • Resolve any issues and problems faced by customers and deal with complaints to maintain trust • Play an integral part in generating new sales from existing customers that will turn into long-lasting relationships. • Prepare regular reports of progress and forecasts to internal and external stake holders using key account metrics Requirements: • 0-2 years experience in key account management, Customer Success or Client facing roles preferably from Logistics industry. • Experience in sales and providing solutions based on customer needs • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels • Excellent organizational skills • Ability in problem-solving and negotiation • BSc/BA in business administration, sales or relevant field