Customer Success Executive

Job description

**Responsibilities:** - Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition - Acquiring a thorough understanding of customer needs and requirements - Expand the relationships with existing customers by continuously proposing solutions that meet their objectives - Ensure the correct products and services are delivered to customers in a timely manner - Serve as the link of communication between key customers and internal teams - Resolve any issues and problems faced by customers and deal with complaints to maintain trust - Play an integral part in generating new sales from existing customers that will turn into long-lasting relationships. - Prepare regular reports of progress and forecasts to internal and external stake holders using key account metrics **Requirements:** - 0-2 years experience in key account management, Customer Success or Client facing roles preferably from Logistics industry. - Experience in sales and providing solutions based on customer needs - Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels - Excellent organizational skills - Ability in problem-solving and negotiation - BSc/BA in business administration, sales or relevant field