Knowledge Management Specialist

Job description

Knowledge Management Specialist Role Overview This role is critical to the success of Mastek HUB, Mastek's enterprise knowledge platform. The individual will help transform HUB into a trusted, AI-enabled knowledge ecosystem by ensuring business-critical content is curated, discoverable, and readily accessible. The role directly contributes to improving organizational productivity, accelerating sales enablement, and strengthening Mastek's AI-driven knowledge initiatives. Key Responsibilities • Manage end-to-end content lifecycle on HUB, including uploads, updates, governance, and quality control. • Maintain and enhance strategic assets such as case studies, win stories, testimonials, solution offerings, and industry collateral. • Perform tagging, metadata management, and content structuring to improve searchability and AI-driven recommendations. • Collaborate with Service Line Leaders and business stakeholders to ensure content relevance and accuracy. • Support HUB adoption initiatives by ensuring users have access to trusted and actionable knowledge. • Contribute to AI enablement efforts by preparing and organizing content for intelligent search and automation use cases. Candidate Profile • 2–4 years of experience in content management, knowledge management, business operations, or related functions. • Strong proficiency in MS Office and familiarity with SharePoint, CMS, or knowledge repositories. • Excellent communication and stakeholder management skills. • Detail-oriented with an analytical mindset and strong content governance capabilities. Business Impact • Strengthen HUB as the single source of truth across Mastek. • Improve productivity through better knowledge accessibility and reuse. • Support AI-driven initiatives by creating structured and discoverable enterprise knowledge assets. • Enable faster sales, presales, and delivery outcomes through effective knowledge management.