L1 Cloud Engineer - IT Operations & Infrastructure

Job description

Job Summary L1 Cloud Engineer An L1 Cloud Engineer is responsible for providing first-level support for cloud infrastructure, monitoring systems, and ensuring basic operational stability. This role focuses on incident monitoring, initial troubleshooting, and escalation to higher support teams. Responsibilities • Monitor cloud infrastructure (AWS/Azure/GCP) using monitoring tools • Respond to alerts, incidents, and service requests in a timely manner • Perform initial troubleshooting of cloud-related issues • Escalate unresolved issues to L2/L3 teams with proper documentation • Manage basic cloud resources such as VMs, storage, and networking components • Assist in user access management (IAM roles/policies) • Execute routine operational tasks like backups, patching, and updates • Maintain incident logs and tickets in tools like ServiceNow or Jira • Ensure adherence to SLAs and operational guidelines • Support deployment activities under supervision Requirements • Basic knowledge of cloud platforms (AWS/Azure/GCP) • Understanding of networking fundamentals (IP, DNS, VPN) • Familiarity with Linux/Windows operating systems • Basic understanding of virtualization and cloud architecture • Awareness of monitoring tools (CloudWatch, Azure Monitor) • Knowledge of ITIL and ticketing systems • Good communication and problem-solving skills Qualifications • Bachelors degree in Computer Science, IT, or related field. Certifications like AWS Cloud Practitioner or Azure Fundamentals are preferred. Experience • 13 years of experience in cloud support, IT support, or infrastructure roles. Work Environment • 24x7 rotational shifts, collaborative work environment with L2/L3 teams.