Lead – Canteen Operations / Food & Beverage Operations

Job description

**About The Business:** Tata Electronics Pvt. Ltd. is a prominent global player in the electronics manufacturing industry, with fast-emerging capabilities in Electronics Manufacturing Services, Semiconductor Assembly & Test, Semiconductor Foundry, and Design Services. Established in 2020 as a greenfield venture of the Tata Group, the company aims to serve global customers through integrated offerings across a trusted electronics and semiconductor value chain. With a rapidly growing workforce, the company currently employs over 65,000 people and has significant operations in Gujarat, Assam, Tamil Nadu, and Karnataka, India. Tata Electronics is committed to creating a socioeconomic footprint by employing many employees in its workforce and actively supporting local communities through initiatives in environment, education, healthcare, sports and livelihood. **Responsibilities:** - Manage overall Food & Beverage operations at high volumes manufacturing set up while ensuring quality, efficiency & timely delivery. - Planning, organizing, and monitoring the day-to-day operations of the multi-cuisine canteen, including the daily record-keeping, preparation, cooking and timely services. - Developing, implementing and managing processes regarding food safety to ensure that correct food handling, hygiene practices are performed. - Ensure that the operation of the canteen is in line with the values of the organization - Identify opportunities for process improvements, innovation and growth. - Analyze customer satisfaction and ensure high performance for scores, make improvements as necessary and define specific plans to ensure customer delight. - Handling complaints and oversees service recovery procedures. - Lead the Canteen Committee functioning and conducts regular meetings. - Derive Menus and ensure the adherence without deviation. - Manage and coordinate team of canteen staff, providing training, leadership, and ensure full utilization of stock, reduction of food wastages, good employee behavior and proper hygiene. - Liaison with the partner to ensure operational matters are closed timely. - Monitor Inventory levels, staff deployment and operational readiness in line to business continuity & ramp plans. - Monitors pest control activities to ensure that the kitchen, storage spaces and food provided to employees is hygienic and free from pests. - Takes necessary measures to control food wastage & conduct drives - Coordinate with EHS, Projects and utilities for smooth functioning. - Coordinate with related stakeholders and operational departments to ensure smooth delivery & planning - Drive work safety & food safety culture in food operations blocks. - Ensuring the health, safety and welfare of others in the canteen including undertaking a canteen risk assessment for hazards as per laid rules. - Collaborate with food vendors ensuring compliances to health, safety regulations and all statutory compliance compliances. - Ensure compliance with ISO standards, FSSAI guidelines and other relevant quality and safety certifications. Coordinate with food safety & related government bodies like FSO, Local panchayat, municipal etc. - Handle emergency situation effectively while prioritizing users & staff safety. - Maintain relationships with suppliers, vendors and partners to ensure availability of resources timely. - Conducts the performance review of the team members. - Reviews all invoices & financial records. Generate MIS. - Monitors daily sales and consumptions of meals and operational efficiency. - Strong understanding of P&L statements and ability to react with impactful strategies. Control operating costs while adhering budget guidelines. **Essential Attributes:** - Strong understanding of Food cuisines, operations, customer service and industry trends. - Knowledge of Nutrition & applied sciences, organizational policies, procedures and best practices - Should have worked in fast-paced organizations. - Excellent communication & interpersonal skills to interact with guests & staffs. - Understanding of budgeting, financial reporting & cost control in F&B operations. - Customer-centric mindset with dedication to delivering exceptional guest satisfaction. **Qualifications:** - Degree in Hospitality Management, food technology, Nutrition or related field. - Min 10 years to 13years proven experience, with 3+ years in a managerial capacity with large manufacturing or industrial establishment. - Detailed Knowledge of food safety standards (e.g., HACCP, FSSAI, OSHA). - Candidates with experience of setting up or operating large industrial kitchens or catering establishment are preferred. - Food And Beverage experience with large Hotels and Business - Event Management experience handling 3000 - 5000 HC