Lead Consultant(Product/Domain)

Job description

Lead Consultant(Product/Domain) Bengaluru, Karnataka Job Summary "Assignment Description: Experience from 6-12 years in SAP CRM Overall Position Responsibilities • Follow established customizing guidelines and best practices • Contribute to a knowledge-sharing attitude within module team globally • Contribute to module team meetings as decided/required • Actively collaborate with Solution Expert/Delivery Leader for business requirements and increase of business process knowledge in module team • Actively collaborate with Functional Lead on meeting stipulated Service Level Agreements for case resolution within the module team • Build and maintain support for the defined ways of working, as well as cooperation for continuously improving them Overall Technical Qualifications • CRM QTC process and setup (Quotation to Cash Process) • CRM Services • Middleware knowledge & settings • Initial and Delta download from ECC to CRM (Partners, Product master, Condition records & Transactional data) • Partner Determination • Pricing • CRM Billing • Action profiles • Integration between CRM & ECC • Sound knowledge about ECC SD • SAP CRM e-Commerce overview • Product catalogue management (Create/replication) • Agreement to Order Creation process • Marketing planning and Campaign management. • Standard programs knowledge i.e. CRMD\\* and CRM\\* • Good to have knowledge on integration between CRM & APO gATP (Order Fulfillment) • Good to have knowledge on Logistics integration with CRM Overall Position Competencies • Able to analyze and solve day to day issues from business with-in agreed SLA. • Experience in handeling Change requests and problem management • Ability to scope , prepare FS , script and execute interface tests • Strong analytical, problem solving, and conceptual skills. • Good coordination with team members and customers is must • Excellent communication skills, make presentations, participate and/or drive workshops • Experience in working with global/international teams will be considered Additional requirement (Is Must) • Night Shift and APAC shift to support NA business hours and Export process • On-Call for extended hour support • Available on phone to attend to any major issues • Support testing and be there for weekend supports if needed for Infra related changes We work CET schedule. So thats a must." Key Responsibilities "Assignment Description: Experience from 6-12 years in SAP CRM Overall Position Responsibilities • Follow established customizing guidelines and best practices • Contribute to a knowledge-sharing attitude within module team globally • Contribute to module team meetings as decided/required • Actively collaborate with Solution Expert/Delivery Leader for business requirements and increase of business process knowledge in module team • Actively collaborate with Functional Lead on meeting stipulated Service Level Agreements for case resolution within the module team • Build and maintain support for the defined ways of working, as well as cooperation for continuously improving them Overall Technical Qualifications • CRM QTC process and setup (Quotation to Cash Process) • CRM Services • Middleware knowledge & settings • Initial and Delta download from ECC to CRM (Partners, Product master, Condition records & Transactional data) • Partner Determination • Pricing • CRM Billing • Action profiles • Integration between CRM & ECC • Sound knowledge about ECC SD • SAP CRM e-Commerce overview • Product catalogue management (Create/replication) • Agreement to Order Creation process • Marketing planning and Campaign management. • Standard programs knowledge i.e. CRMD\\* and CRM\\* • Good to have knowledge on integration between CRM & APO gATP (Order Fulfillment) • Good to have knowledge on Logistics integration with CRM Overall Position Competencies • Able to analyze and solve day to day issues from business with-in agreed SLA. • Experience in handeling Change requests and problem management • Ability to scope , prepare FS , script and execute interface tests • Strong analytical, problem solving, and conceptual skills. • Good coordination with team members and customers is must • Excellent communication skills, make presentations, participate and/or drive workshops • Experience in working with global/international teams will be considered Additional requirement (Is Must) • Night Shift and APAC shift to support NA business hours and Export process • On-Call for extended hour support • Available on phone to attend to any major issues • Support testing and be there for weekend supports if needed for Infra related changes We work CET schedule. So thats a must." Skill Requirements Other Requirements