Learning And Development Manager

Job description

Job Summary We are seeking a dynamic and experienced Learning & Development Manager to lead the organization's learning strategy and capability-building initiatives. The ideal candidate should have a strong background in Learning & Development within the retail industry, with expertise in designing and implementing learning solutions that enhance employee capability, sales performance, customer experience, leadership development, and overall organizational effectiveness. Key Responsibilities • Develop and execute the Learning & Development strategy aligned with business objectives. • Lead, mentor, and manage the Learning & Development team, ensuring high performance and continuous professional development. • Build a collaborative, performance-driven culture within the L&D function. • Conduct Training Needs Analysis (TNA) to identify competency gaps and recommend learning interventions. • Design and implement training programs for retail sales, customer service, product knowledge, leadership development, soft skills, and compliance. • Lead onboarding and induction programs for new employees. • Develop leadership development and succession planning initiatives. • Partner with business leaders, HR, and retail operations to drive capability development across all locations. • Manage Learning Management Systems (LMS), e-learning platforms, and digital learning initiatives. • Evaluate training effectiveness through assessments, feedback, KPIs, and business outcomes. • Manage external training partners, facilitators, and training budgets. • Coach and mentor Regional Trainers and Training Executives to enhance training quality and consistency. • Ensure standardized learning practices and training delivery across all retail locations. • Drive a culture of continuous learning, innovation, and performance excellence. Experience • Strong experience in Learning & Development within the retail industry. • Proven experience in leading and managing L&D teams. • Experience in designing and delivering large-scale learning and development initiatives across multiple retail locations. • Expertise in leadership development, retail sales capability building, customer experience training, and talent development. Required Skills • Learning & Development Strategy • Team Leadership & People Management • Training Needs Analysis (TNA) • Instructional Design • Leadership Development • Retail Sales & Customer Experience Training • Facilitation & Presentation Skills • Coaching & Mentoring • Learning Management Systems (LMS) • Digital Learning & E-learning • Stakeholder Management • Performance Management