Learning And Development Manager

Job description

**Job Summary** We are seeking a dynamic and experienced **Learning & Development Manager** to lead the organization's learning strategy and capability-building initiatives. The ideal candidate should have a strong background in Learning & Development within the retail industry, with expertise in designing and implementing learning solutions that enhance employee capability, sales performance, customer experience, leadership development, and overall organizational effectiveness. **Key Responsibilities** - Develop and execute the Learning & Development strategy aligned with business objectives. - Lead, mentor, and manage the Learning & Development team, ensuring high performance and continuous professional development. - Build a collaborative, performance-driven culture within the L&D function. - Conduct Training Needs Analysis (TNA) to identify competency gaps and recommend learning interventions. - Design and implement training programs for retail sales, customer service, product knowledge, leadership development, soft skills, and compliance. - Lead onboarding and induction programs for new employees. - Develop leadership development and succession planning initiatives. - Partner with business leaders, HR, and retail operations to drive capability development across all locations. - Manage Learning Management Systems (LMS), e-learning platforms, and digital learning initiatives. - Evaluate training effectiveness through assessments, feedback, KPIs, and business outcomes. - Manage external training partners, facilitators, and training budgets. - Coach and mentor Regional Trainers and Training Executives to enhance training quality and consistency. - Ensure standardized learning practices and training delivery across all retail locations. - Drive a culture of continuous learning, innovation, and performance excellence. **Experience** - Strong experience in Learning & Development within the retail industry. - Proven experience in leading and managing L&D teams. - Experience in designing and delivering large-scale learning and development initiatives across multiple retail locations. - Expertise in leadership development, retail sales capability building, customer experience training, and talent development. **Required Skills** - Learning & Development Strategy - Team Leadership & People Management - Training Needs Analysis (TNA) - Instructional Design - Leadership Development - Retail Sales & Customer Experience Training - Facilitation & Presentation Skills - Coaching & Mentoring - Learning Management Systems (LMS) - Digital Learning & E-learning - Stakeholder Management - Performance Management