Major Incident Manager

Job description

Work location : Pune Rotational Shift 24/7 Notice -Immediate -20 days Hybrid Hands on Skill on Infrastructure Management, Major Incident Management, problem management, change management, release management, stakeholder management. 12 years relevant in MIM. Understanding of Patching Activities Service Request Management MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: 1. Exceptionally strong analytical and problem-solving skills 2. A technical background or the capacity to understand complex technical issues is required 3. Strong written and verbal communication skills 4. Ability to understand the work environment and completing priorities in conjunction with developing/meeting goals 5. Advanced analytical and problem solving skills to evaluate business problems and apply technical system application knowledge to identify appropriate solutions 6. Excellent interpersonal skills, effective team player 7. Ability to write non-technical and technical Root Cause Analysis documents 8. Excellent customer service skills 9. Excellent decision making skills 10. Excellent ability to communicate effectively both orally and in writing 11. Excellent ability to prioritize work load, consistently meet deadlines, Service Level Agreements and Operational Level Agreements 12. Strong organizational, with attention to detail skills 13. Knowledge of ITIL Foundation 14. Working knowledge of Microsoft Operating Systems (Windows, XP) 15. Working knowledge of Software Development Life Cycle 16. Ability to work independently and as part of a team 17. Ability to work in fast-paced environment