Manager Operations Excellence

Job description

Overview: Customer Fulfillment Network (CFN) offers wide range of services to its Customers, Merchants and Commercial Clients .CFN has a global footprint in 15 Delivery Hub’s from where it offers customer service to 24 markets in multiple languages. CFN plays a critical role in companywide efforts to streamline processes, enable digital fulfillment and adhere to market regulations, policies, audit requirements and compliance framework. Role Description: As CFN continues to evolve and grow its servicing landscape, Digitization & Automation of back-office processes is becoming more critical as it directly impacts customer experience in a highly competitive payments landscape. This position will be responsible for enabling Communication & transformation framework, by leveraging and coordinating with cross-functional leaders, with deep focus on Process Standardization and Customer First. • Exposure towards Project Management, MIS capabilities and data analysis framework • Must possesses an exceptional track record of commitment to integrity and service • Focus on the customer; demonstrate desire to understand and solve for customer needs and pain points • Exposure & experience in Consumer, Merchant & Commercial Services • Excellent communication skills – both written and oral, with experience leading discussions with Senior Leaders where decisions need to be made based on the facts presented • Good relationship management and collaboration skills with the ability to influence others, both internally and externally, across many geographies • Strategic thought leader with the ability to work through unstructured problems and develop clear action plans • Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and Blue Box Values