Marketplace Operations Analyst

Job description

Job Posting TitleMarketplace Operations Analyst Job Description SummaryJoin Target’s Digital team, as a Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual owns day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target’s digital business. Hiring Requirements • Marketplace Operations Analyst • Business Process & Operations Additional Information ABOUT THIS OPPORTUNITYJoin Target’s Digital team, as a Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual will provide day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target’s digital business. PRIMARY RESPONSIBILITIES Partner service and support • Mange partner service and support for incoming requests via multiple communication methods: examples may include email/case management, calls, and online chat • Respond to and resolve partner questions and issues through incident recognition, research and isolation, resolution, escalation and follow up. • Monitor order pipeline and collaborate with external and internal partners to resolve issues pertinent to aged orders • Manage and process returns and payment disputes from external partners • Monitor partner metrics/KPIs (key performance indicators) and work collaboratively with partners not meeting expectations to improve performance • Drive small to medium partner experience enhancement projects • Provide periodic reports of partner performance and returns dispute analysis and insights REQUIREMENTS • Graduate within a field of Business Studies • At least 4 years’ experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry • Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization • Keen attention to detail • Strong problem solving and logical reasoning abilities • Proficient in MS Excel and MS PowerPoint • Ability to analyze data using MS Excel and Domo • Strong interpersonal, verbal, presentation and written communication skills • Able to manage multiple priorities, and work with speed and accuracy