Medical Superintendent - Medical Admin

Job description

**Medical Superintendent - Medical Admin** **(Nagpur)** **MAX OVERVIEW:** Max Healthcare Institute Limited (MHIL), founded in 2000, is one of India s largest private hospital chain with 22+ healthcare facilities. Being the Indias most valuable listed healthcare organizations, we have driven innovation and excellence in healthcare for 25 years. With a workforce of 35,000+, including 5,000+ clinicians and 12,000 nurses/paramedics, we deliver advanced care across key locations including Delhi NCR (Saket, SMART, Patparganj, Vaishali, BLK, Shalimar Bagh, Dwarka, Gurugram, Panchsheel Park, Noida) Mumbai, Mohali, Bathinda, Dehradun, Lucknow, and Nagpur. We also operate Max@Home among India s largest healthcare-at-home services in 12 cities and Max Lab, off ering 2,700+ tests in 50+ cities across North India. **ROLES** **KEY RESPONSIBILITIES:** - Responsible for integrating strategic plan of the organization with the operations. - Work in close collaboration with Consultants, Nursing and other Clinical services to ensure delivery of world-class - Healthcare services. - Ensure effective implementation of Policies and Procedures. - Participate in Quality Improvement Programs. - Work in close collaboration with Support/ Operations / Medical / Para Medical / Nursing to ensure implementation of approved Quality Programs. - Comply with patient safety policy. - Identifying and exploring ways and initiatives to build productivity and efficiency. - Support customer audits government audits to ensure compliance. - Complete statutory, statistical and annual reports. - Responsible for developing, implementing Patient Feedback Process and regular patient feedback analysis. - To take regular hospital rounds with a view to improve professional knowledge, service levels, customer satisfaction etc. - To ensure patient satisfaction, optimal patient movement patient care. - Liaison with local bodies for all hospital related compliances.Point of contact as escalation matrix to all handle with care patients **Qualifications:** - MBBS /BHMS /BAMS / Postgraduate (preferably with a Diploma in Hospital Administration or master s in business administration) / MHA. **Experience Qualifications** - More than 12 years of experience with minimum of 6 years in Hospital Operations. - Previous supervisory or team lead **Skills:** - Problem solving decision-making - Excellent public dealing - Excellent man management skills (Internal External) Tenacity. - Planning, Organizing Execution - Add 100% compliance in entering the complaints in PFMS from all channels. correct analysis of complaints and MIS. Compliance and fulfilling of all requirements as and when appear in internal audits and External audits. - Patient Satisfaction Score Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.