Nursing Head -Bangalore

Job description

**About the Job:** We are looking for a passionate and dynamic experienced Nursing Professional to lead our Nursing  team at Manipal Hospitals! **About Manipal Hospitals:** As a pioneer in healthcare, Manipal Hospitals is among the top healthcare providers in India serving over 8 million patients annually, with a focus on providing affordable, high-quality healthcare services. Manipal’s integrated network today has a pan-India footprint of 49 hospitals across 24 cities with 12,600 licensed beds, and a talented pool of 11,000+ doctors and an employee strength of over 34000. Manipal Hospitals provides comprehensive curative and preventive care for a multitude of patients from around the globe. Manipal Hospitals is AAHRPP accredited and most of the hospitals in its network are NABH, NABL, ER, Blood Bank accredited and recognized for Nursing Excellence. **Role**: Nursing Head **Locatio**n: Bengaluru, Karnataka, India **What You’ll Do:**  Monitor and Update Quality Indicators: Ensure monthly monitoring and updates of nursing clinical and non-clinical parameters in the KPI dashboard, including trend analysis of incidents, RCA, and CAPA effectiveness.  Nursing Dashboard and Data Reporting: Compile and update the monthly Nursing Dashboard with valid and reliable data for corporate analysis within set timelines.  Active Participation in Quality and Safety Meetings: Engage in all Quality and Safety meetings, ensuring timely updates and closure of escalated issues.  Quality Manual Review and Protocol Implementation: Participate in the review and implementation of clinical and non-clinical work instructions, infection control, and nursing protocols while ensuring compliance.  Accreditation and Audit Participation: Play an active role in all accreditation and certification audits, ensuring timely closure of observations within the set timelines.  Enhance Patient Experience: Promote a "patient-first" culture, providing compassionate and personalized care, addressing concerns promptly, and implementing patient experience initiatives like post-discharge follow-ups.  Address Customer Complaints: Monitor and resolve customer complaints related to nursing care with RCA and CAPA, focusing on process improvement and preventive measures.  Process Improvement and Documentation: Ensure prompt implementation of clinician orders, accurate nursing documentation, and identify opportunities for process improvement to enhance care delivery.  Inventory and Equipment Management: Manage inventory efficiently, reduce inventory days, ensure effective utilization and maintenance of biomedical equipment under nursing accountability.  People Management and Staff Development: Collaborate with HR for nurse life cycle management, conduct training, mentorship programs, and ensure career progression through upskilling, performance reviews, and cross functional engagement. **What We Are Looking for:** 1. BSc/MSC Nursing 2. Minimum of 7+ years of experience (inclusive of clinical and administration) 3. Strong communication skills, both oral and written. 4. Proven team leadership skills with the ability to work effectively in a highly 5. collaborative team environment. **What We Offer:** Competitive salary and benefits Opportunities for professional development and career growth A collaborative and inclusive work environment **Please Note: There is no policy of Work From Home** **Roles and Responsibilities** KEY TASKS & RESPONSIBILITIES Monitor and Update Quality Indicators: Ensure monthly monitoring and updates of nursing clinical and non-clinical parameters in the KPI dashboard, including trend analysis of incidents, RCA, and CAPA effectiveness. Nursing Dashboard and Data Reporting: Compile and update the monthly Nursing Dashboard with valid and reliable data for corporate analysis within set timelines. Active Participation in Quality and Safety Meetings: Engage in all Quality and Safety meetings, ensuring timely updates and closure of escalated issues. Quality Manual Review and Protocol Implementation: Participate in the review and implementation of clinical and non-clinical work instructions, infection control, and nursing protocols while ensuring compliance. Accreditation and Audit Participation: Play an active role in all accreditation and certification audits, ensuring timely closure of observations within the set timelines. Enhance Patient Experience: Promote a "patient-first" culture, providing compassionate and personalized care, addressing concerns promptly, and implementing patient experience initiatives like post-discharge follow-ups. Address Customer Complaints: Monitor and resolve customer complaints related to nursing care with RCA and CAPA, focusing on process improvement and preventive measures. Process Improvement and Documentation: Ensure prompt implementation of clinician orders, accurate nursing documentation, and identify opportunities for process improvement to enhance care delivery. Inventory and Equipment Management: Manage inventory efficiently, reduce inventory days, ensure effective utilization and maintenance of biomedical equipment under nursing accountability. People Management and Staff Development: Collaborate with HR for nurse life cycle management, conduct training, mentorship programs, and ensure career progression through upskilling, performance reviews, and crossfunctional engagement.