Officer

Job description

Officer – IOCC (On Time Performance - OTP) Job Summary To monitor, analyse, and provide data to improve the On Time Performance (OTP) of airline flights by identifying delay causes, coordinating with operating departments (e.g., ground operations, crew scheduling, maintenance), and implementing strategies to reduce delays and disruptions. Key Responsibilities • Update the flight schedule daily. • Monitor and analyse flight performance across the airline network daily and inform the OTP team. Identify root causes of delays, cancellations, and disruptions using inhouse airline systems and data sources. • Collaborate with engineering & maintenance, crew scheduling, and airport services etc to address operational issues. • Lead or support OTP improvement initiatives and departmental projects to enhance schedule reliability. • Track station-level and route-level OTP performance and provide support to the team. • Willingness to work in shifts (24/7). • Any other responsibilities assigned by the reporting manager. Required Skills & Experience • Excellent communication skills both written and spoken. Strong analytical skills with experience in data analysis tools (e.g., Excel, SQL, Power BI, Tableau • Prior experience in Airline Operations, OTP Analysis preferred. • Preferred knowledge of airline operations systems. • Ability to work in a high-pressure, time-sensitive environment. • Proficiency in Ms Office. Good to have: Aviation background Educational Qualification Bachelor’s degree (BCOM/Bsc) with Physics and Math in HSC/Standard 12th. Location: Mumbai Corporate Office