Opening for US Healthcare Medical Billing - Senior Manager - Chennai

Job description

HCLTech Hiring for US Healthcare Medical Billing -Senior Manager \\_ Chennai Location : Chennai Shift - US Shift Experience:14 to 19 Years RESPONSIBILITIES : • Manage day-to-day operations and direct the team responsible for Healthcare RCM Voice and non-voice process activities. • Manage and meet performance targets for average handle time, Client SLA, quality, and customer satisfaction. • Oversee a group of Team Leads responsible for managing calling agents, with 10 to 15 direct reports and a total of 100 to 150 agents. • Ensure proper integration with operations for effective execution of end-to-end processes. • Maintain quality and efficiency measures within the team in accordance with service level agreements. • Provide coaching and feedback to direct reports to ensure satisfactory performance levels. • Utilize business tools and advanced Healthcare RCM knowledge to identify problem areas and document business requirements. • Identify and recommend operational and technological tools to improve efficiency. • Collaborate with operations and information technology personnel to resolve issues and enhance operational efficiency. • Establish and maintain effective work procedures. • Evaluate and determine coaching and training needs to equip staff with necessary skills and knowledge. • Communicate and implement strategic direction and leadership for HCL to ensure consistent and cohesive business objectives and to enhance customer experiences in both a regulated and competitive market. • Plan and monitor operational initiatives to improve the efficiency and effectiveness of the voice process. • Review and ensure processes comply with internal policies and external regulations. • Address escalated issues regarding performance and quality. • Coordinate, participate in, and manage multiple projects assigned by senior management, providing input on operations-related matters. • Interface and coordinate with various stakeholders. SKILLS AND COMPETENCIES • Exceptional leadership skills, including the ability to manage through a shared vision and path to success • Ability to create, communicate and manage SLA metrics that support operational targets • Excellent problem solving skills and ability to use good judgment to make decisions • Possess exceptional people management skills enabling effective interaction with internal, external customers, employees, peers, and management • Exceptional verbal and written communication skills • Exceptional customer service abilities to handle difficult customers • Proficiency in Microsoft Office suite • Work effectively in a team environment • Strong time management and organizational skills FORMAL EDUCATION AND EXPERIENCE • Graduation in any stream • Healthcare AR calling experience preferred. Note: • Looking for candidate with an immediate to 15 days notice period. • Candidates must have complete set of relieving/Experience letters from all previous employers Interested candidates, kindly register below link US Healthcare\\_SM\\_Chennai – Fill out form