Openings For Assistant Manager _Training

Job description

Role Overview: We are looking for an experienced Assistant Manager Training to lead and manage training operations for an International E-commerce Inbound process. The role requires a strong background in BPO training, inbound customer service programs, and team capability development. The candidate should demonstrate excellent communication skills and proven experience managing training teams and stakeholders. Key Responsibilities • Manage end-to-end training lifecycle for inbound e-commerce customer support processes • Design and deliver new hire training, refresher training, and upskilling programs • Lead training batches and ensure successful certification and throughput • Monitor training effectiveness through assessments, nesting performance, and KPIs • Collaborate with Operations and Quality teams to identify training needs and performance gaps • Develop training content, SOPs, modules, and process updates • Manage trainers and ensure training delivery standards are maintained • Publish training dashboards and reports for leadership review • Drive continuous improvement initiatives in training methodology Eligibility Criteria • Minimum 5+ years overall experience in BPO training • At least 1+ year on-paper experience as Assistant Manager Training • Must have handled Domestic Inbound processes • Graduation is mandatory • Excellent verbal and written communication skills • Strong stakeholder management and team handling ability • Preferred from Chennai locations Preferred Skills • Experience in inbound customer service training programs • Strong presentation and facilitation skills • Data-driven approach to training effectiveness • Exposure to LMS and training dashboards • Process transition or ramp-up training experience is an added advantage Interested candidate please connect over NandhiniA1@hexaware.com@hexaware.com, or on 7358342513