Operations Analyst

Job description

**Role & responsibilities** - Coordinating with customers, field executives, closure executives, finance team etc. to successfully close the lead. - Confirming details and documents of tokened leads and vetting the last call during token - Calling the seller to confirm the procurement schedule and sharing the list of documents to get them ready before the field executive visit the seller - Managing schedule of the visit with customer and field executive. - Coordinating with field executive and finance team for payment release and loan closure - In case of any price change or additional hold amount, informing seller and lead owner - In case of challan, clearing the dues of challan on vahan website - Making sure of the delivery of the vehicle to workshop team and taking sign off - Uploading all the documents in CRM dashboard - Handing over the original documents to post sales team and taking sign off - Follow up with the seller on the documents for which amount is held - Receiving the held documents from seller and releasing the held amount - Recovering the token amount in case of token cancellations **Preferred candidate profile** • Graduate degree • Good verbal communication skills English, Hindi, and regional language (will be an added advantage) • Candidates who are good with customer engagement • Candidates who know how to use dashboards and conversant with MS Excel or Google Sheets • Candidates who have done coordination across stakeholders are preferable.