Operations Analyst

Job description

Role & responsibilities • Coordinating with customers, field executives, closure executives, finance team etc. to successfully close the lead. • Confirming details and documents of tokened leads and vetting the last call during token • Calling the seller to confirm the procurement schedule and sharing the list of documents to get them ready before the field executive visit the seller • Managing schedule of the visit with customer and field executive. • Coordinating with field executive and finance team for payment release and loan closure • In case of any price change or additional hold amount, informing seller and lead owner • In case of challan, clearing the dues of challan on vahan website • Making sure of the delivery of the vehicle to workshop team and taking sign off • Uploading all the documents in CRM dashboard • Handing over the original documents to post sales team and taking sign off • Follow up with the seller on the documents for which amount is held • Receiving the held documents from seller and releasing the held amount • Recovering the token amount in case of token cancellations Preferred candidate profile • Graduate degree • Good verbal communication skills English, Hindi, and regional language (will be an added advantage) • Candidates who are good with customer engagement • Candidates who know how to use dashboards and conversant with MS Excel or Google Sheets • Candidates who have done coordination across stakeholders are preferable.