Payroll Service Delivery Analyst

Job description

Role & responsibilities • Support the preparation and processing of US payroll, ensuring accurate, timely, and compliant payroll delivery. • Validate payroll data, review transactions, and perform audit checks and reconciliations to maintain payroll accuracy and adherence to internal controls. • Process garnishments, child support orders, tax levies, and other statutory deductions in accordance with regulatory requirements. • Collaborate with HR, Finance, Global Payroll, and business partners to ensure employee data integrity and timely resolution of payroll-related inquiries. • Support payroll tax administration, including multi-state tax considerations, employee tax updates, and compliance with federal, state, and local regulations. • Assist with payroll reporting, month-end and quarter-end activities, reconciliations, and ad hoc requests from internal and external team members. • Participate in payroll system testing, upgrades, enhancements, and projects involving Workday, Oracle Time & Labor (OTL), and related payroll applications. • Contribute to continuous improvement initiatives, process standardization efforts, and operational excellence programs within the GCC. • Maintain the highest standards of confidentiality, compliance, data integrity, and control adherence across all payroll activities. • Provide cross-functional support and backup coverage to ensure continuity of payroll operations and service delivery. This role requires • Bachelors degree in Accounting, Finance, Human Resources, Business Administration, or a related subject area; equivalent experience considered. • 4 - 10 years of payroll experience, with proven knowledge of payroll operations and payroll tax compliance. • Understanding of federal, state, and local payroll tax regulations, multi-state payroll requirements, and applicable statutory compliance obligations. • Experience processing payroll transactions, performing reconciliations, analyzing payroll data, and resolving payroll discrepancies. • Proficiency with Microsoft Excel, including data analysis, reporting, and reconciliation activities. • Familiarity with payroll and HRIS platforms such as Workday, Oracle, ADP, CloudPay, or similar systems. • Strong analytical, problem-solving, and organizational skills with exceptional attention to detail. • Effective communication and stakeholder management skills with the ability to collaborate across teams and functions. • Experience supporting audits, compliance reviews, and internal control activities within payroll operations. • Ability to manage multiple priorities in a fast-paced shared services or global operations environment. • Payroll certifications such as CPP, FPC, or equivalent credentials preferred. • Experience supporting US payroll operations within a Shared Services Center or Global Capability Center preferred. • Ability to work a hybrid schedule and periodically align with US business hours to support payroll processing and team member requirements.