People Services Digital Learning Experience Lead

Job description

**OUR STORY** **At STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today.** **When you join ST, you will be part of a global business with more than 115 nationalities, present in 40 countries, and comprising over 50,000 diverse and dedicated creators and makers of technology around the world.** **Developing technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and the desire to disrupt the status quo, drive innovation, and unlock their own potential.** **Embark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way. Our technology starts with you.** **Key Responsibilities** **Learning Technology Leadership** - Own the overall learning technology experience across the LMS/LXP ecosystem, ensuring a seamless and user-friendly learner journey. - Act as the primary point of contact for learning technology governance, standards, and process control. - Partner with HR Innovation, HRMS, IT, and global/regional HR stakeholders to define system enhancements and digital learning priorities. - Evaluate and recommend learning technology improvements, automation opportunities, and digital adoption initiatives. - Support the rollout of new learning technologies, features, and tools, ensuring business readiness and stakeholder alignment. **Governance and Process Control** - Define, maintain, and enforce governance standards for LMS processes, content lifecycle, user access, workflows, and data quality. - Ensure process consistency across countries, regions, and business units while accommodating local compliance requirements. - Maintain documentation for learning technology processes, controls, SOPs, and user support procedures. - Monitor adherence to global learning processes and identify gaps, risks, and control breakdowns. - Drive continuous improvement by simplifying workflows, reducing manual interventions, and standardizing operations. **Stakeholder and Vendor Management** - Act as the escalation point for learning technology and governance-related issues. - Collaborate with internal stakeholders and vendors to resolve system, process, and access issues in a timely manner. - Support system testing, user acceptance testing, and defect resolution for LMS-related changes or enhancements. - Coordinate with vendors and technical partners to ensure service levels and issue resolution targets are met. **Leadership Management** - Lead, coach, and develop team members supporting learning operations, reporting, or systems administration. - Allocate responsibilities, monitor workload, and ensure service continuity and quality. - Conduct performance reviews, regular check-ins, and development planning for direct reports. - Build capability within the team on learning systems, governance standards, and process excellence. **Reporting and Insights** - Oversee the quality and reliability of learning data, dashboards, and management reporting. - Track platform usage, adoption, learner engagement, completion rates, and system/data issues. - Provide insights to support leadership decision-making and identify improvement areas. **Opportunities** - Shape the transformation of learning services through automation, analytics, and digital user experience. - Influence global learning governance standards and service model design. - Contribute to the maturity of the L&D function as a digitally enabled service. **Qualifications** - Over 6 years’ experience in HR Services, L&D operations, learning technology, or HR systems roles. - Strong experience with LMS/LXP platforms and learning operations governance. - Proven ability to manage cross-functional stakeholders and lead process improvement initiatives. - Strong analytical and problem-solving skills with attention to detail and control discipline. - Experience working with HR systems such as Oracle, Workday, CSOD, SuccessFactors, or SAP. - Familiarity with service management tools such as ServiceNow. - Advanced Excel/reporting skills and experience with dashboards or learning analytics. - Experience leading people and/or coordinating multi-country workstreams. - Lean Six Sigma or equivalent process improvement certification preferred. ST is proud to be one of the 17 companies certified as a 2025 Global Top Employer and the first and only semiconductor company to achieve this distinction. ST was recognized in this ranking thanks to its continuous improvement approach and stands out particularly in the areas of ethics & integrity, purpose & values, organization & change, business strategy, and performance. At ST, we endeavor to foster a diverse and inclusive workplace, and we do not tolerate discrimination. We aim to recruit and retain a diverse workforce that reflects the societies around us. We strive for equity in career development, career opportunities, and equal remuneration. We encourage candidates who may not meet every single requirement to apply, as we appreciate diverse perspectives and provide opportunities for growth and learning. Diversity, equity, and inclusion (DEI) is woven into our company culture. To discover more, visit st.com/careers.