Process excellence & Six sigma

Job description

Role & responsibilities 1. Process Support & Compliance • Follow defined SOPs rigorously and proactively highlight any process gaps with supporting evidence to the Quality Manager • Suggest and work on small improvements based on daily operations • Support implementation of process changes; act as the first point of contact for floor-level queries during transitions 2. Error Tracking & Basic Analysis • Record and track errors in processes using standardised error-tracking templates; update records daily • Assist in identifying reasons for errors using basic RCA tools (5-Why, simple cause-effect • Support the team in reducing repeat issues; maintain a repeat-error log and track closure of corrective actions 3. Quality Checks & Reporting • Perform regular checks on process quality as per the sampling plan defined • Ensure tasks are completed accurately with a focus on FTR • Maintain accurate records of quality checks and errors 4. Project Assistance • Assist in quality-related projects and initiatives; own assigned data collection workstreams end-to-end • Collect data and provide inputs for analysis • Support execution of improvement plans 5. Change Adaptation & Stakeholder Coordination • Adapt to new processes and systems quickly • Support team members in following updated practices • Coordinate actively with key stakeholders across departments (operations, sales, collections, customer service) to gather quality data, address floor-level issues Preferred Candidate Profile • 2+ years of experience in operations, quality, or a process-driven role • Lean Six Sigma White Belt or Yellow Belt certification is preferred • Prior experience in financial services (lending operations, customer service, collections), GCC or manufacturing is preferred • Good analytical mindset and attention to detail; comfortable working with data and tracking tools • Ability to work collaboratively within cross-functional teams and communicate quality findings clearly to non-quality stakeholders • Proficiency in MS Excel and documentation tools. If interested, kindly share your resumes to amirthaa@sundaramfinance.in