Process Trainer

Job description

**TRAINER(JOB DESCRIPTION)** **Company Overview:** We are Star Health & Allied Insurance Co. Ltd., Indias leading private Health Insurance company. Headquartered in Chennai, we began our operations in 2006 as India's first standalone Health Insurance provider. Today, with over 14,000 Network Hospitals , 850+ branch offices spread across the country, over 6.40 lakh agents and over Rs. 30,300 crore in paid claims, we are truly the health insurers to the nation. With over 15,000 employees, we offer innovative services and products in health, personal accident and overseas & domestic travel insurance aligned with the needs of the Indian Market. With meticulously crafted insurance policies, we continue to address the unique health needs of people. Having covered more than 17 crore lives since inception, we are scaling up our services to ensure that more lives are covered under Health Insurance. Being the Health Insurance Specialist, we ensure that timely assistance is provided during health emergencies. Our dedicated in-house claim settlement team has an excellent track record of settling more than Rs. Four crores as claim amount every hour. We offer products for every market sector, from individuals to families and corporates. As a new age company, we operate directly through various channels, including digital, aggregators, brokers, etc., to cater to the needs of all sections of society. We are also a leader in the field of bancassurance and have long-standing partnerships with several banks. Along with offering a broad selection of specialist products and Health Insurance, we also offer free Telehealth consultations with our expert team of in-house doctors, along with a free second medical opinion if necessary. We have completed over 8 lakh consultations which focus on primary care, specialists referral, secondary opinions and decision support. Our most significant element is our customer service and the experience we provide. We have a 24x7 multilingual call centre, which is dedicated to claims assistance. Additionally, customers can benefit from hassle-free internal claim resolution without any TPA (third party administrator). In this digitally driven world, we have adapted to the current trends by digitally transforming ourselves with innovative technologies to guarantee the quality of service, ease of access and seamless user experience for all our customers. **Company Website :** https://www.starhealth.in/ **Job Title: Telesales Trainer** **Role Overview:** As a Telesales Trainer, you will play a crucial role in ensuring the success and effectiveness of our telesales representatives by providing comprehensive training and development programs. You will be responsible for designing and delivering training sessions, assessing training needs, and continuously improving our training materials and methodologies to enhance the performance of our team. **Responsibilities:** l  Develop and implement comprehensive training programs for new and existing telesales representatives, covering product knowledge, sales techniques, objection handling, and customer service skills. l  Conduct training sessions through various formats, including classroom training, virtual sessions, and oneonone coaching, ensuring all learning objectives are met. l  Assess the training needs of individual team members through performance evaluations, observations, and feedback, and tailor training plans accordingly. l  Collaborate with sales managers and team leaders to identify areas for improvement and develop targeted training initiatives to address skill gaps and enhance performance. l  Create and update training materials, including presentations, manuals, and elearning modules, to ensure they reflect the latest product information, sales strategies, and best practices. l  Provide ongoing support and coaching to telesales representatives, offering guidance, feedback, and encouragement to help them achieve their goals and overcome challenges. l  Monitor the effectiveness of training programs through performance metrics, feedback surveys, and observation, and make recommendations for continuous improvement. l  Stay informed about industry trends, competitor activities, and best practices in telesales training, and incorporate relevant insights into our training programs. **Requirements:** l  Proven experience in telesales training or a similar role, preferably in a fast-paced sales environment. l  Strong knowledge of telesales techniques, sales processes, and customer service principles. l  Excellent presentation and communication skills, with the ability to engage and motivate learners of diverse backgrounds and skill levels. l  Demonstrated ability to design, deliver, and evaluate training programs using a variety of instructional techniques and technologies. l  Effective coaching and mentoring skills, with the ability to provide constructive feedback and support to individuals and teams. l  Proficiency in Microsoft Office Suite and experience with training software and e-learning platforms. l  High level of organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively. l  Bachelor's degree in Business Administration, Education, or a related field preferred.