Program Manager

Job description

Job Description Key Responsibilities: • Lead and manage end-to-end delivery of large-scale IT Infrastructure projects for key clients. • Oversee the implementation and governance of ISO 27001 standards across infrastructure environments. • Drive supplier and vendor relationship management, ensuring SLAs, compliance, and cost efficiency. • Conduct regular quality reviews, risk assessments, and provide strategic mitigation planning. • Interface with business and technical stakeholders to gather requirements and deliver enterprise-grade solutions. • Deliver comprehensive business reporting and dashboards for internal and client stakeholders. • Champion OPEX initiatives to drive continuous improvement and operational excellence. • Support infrastructure governance, manage escalations, and provide strategic direction to delivery teams. Key Skills & Competencies: • Service Delivery & Infrastructure Project Management • Supplier Relationship Management • ISO 27001 Compliance & Risk Management • Quality Reviews & Business Reporting • Business Intelligence (BI) & Solution Design • Operational Excellence (OPEX) • Strong Analytical and Requirements Analysis Skills • Domain Experience in BFSI and Enterprise IT Qualifications: • Bachelor’s degree (preferably from the University of Mumbai or equivalent); PMP, Prince2, or ITIL certifications preferred. • 25+ years of experience in program and project management, with deep expertise in infrastructure service delivery. • Strong background in outsourcing/offshoring industries, with a focus on BFSI clients and enterprise environments.