Program Manager

Job description

**Job Description** **Key Responsibilities:** - Lead and manage end-to-end delivery of large-scale IT Infrastructure projects for key clients. - Oversee the implementation and governance of ISO 27001 standards across infrastructure environments. - Drive supplier and vendor relationship management, ensuring SLAs, compliance, and cost efficiency. - Conduct regular quality reviews, risk assessments, and provide strategic mitigation planning. - Interface with business and technical stakeholders to gather requirements and deliver enterprise-grade solutions. - Deliver comprehensive business reporting and dashboards for internal and client stakeholders. - Champion OPEX initiatives to drive continuous improvement and operational excellence. - Support infrastructure governance, manage escalations, and provide strategic direction to delivery teams. **Key Skills & Competencies:** - Service Delivery & Infrastructure Project Management - Supplier Relationship Management - ISO 27001 Compliance & Risk Management - Quality Reviews & Business Reporting - Business Intelligence (BI) & Solution Design - Operational Excellence (OPEX) - Strong Analytical and Requirements Analysis Skills - Domain Experience in BFSI and Enterprise IT **Qualifications:** - Bachelor’s degree (preferably from the University of Mumbai or equivalent); PMP, Prince2, or ITIL certifications preferred. - 25+ years of experience in program and project management, with deep expertise in infrastructure service delivery. - Strong background in outsourcing/offshoring industries, with a focus on BFSI clients and enterprise environments.