Program Manager

Job description

**About the Role** Euler Motors is building India's most capable commercial electric vehicles, backed by a rapidly scaling dealer, sales and service network across the country. The Program Manager in the CEO's Office – Sales & Service acts as a force-multiplier for the leadership team, driving the company's most strategic, cross-functional programs across Sales, After-Sales Service, Network Expansion and Customer Experience. This is a high-ownership role for someone who can move fluidly between the boardroom and the field, translate strategy into on-ground execution, and unblock the bottlenecks that matter most to revenue, retention and customer trust. **Key Responsibilities** - **Strategic program management:** Own end-to-end delivery of priority CEO-sponsored programs across Sales and Service – defining scope, milestones, owners and success metrics, and driving them to closure. - **Sales performance & network growth:** Partner with the sales organization to track dealer/channel expansion, retail and fleet sales targets, and market penetration plans; surface risks early and coordinate trade-offs on pricing, financing and channel mix. - **Service & after-sales excellence:** Drive initiatives on service network expansion, spare parts availability, uptime, first-time-fix rate and warranty cost; build visibility into service quality and de-risk gaps in field support. - **Customer experience:** Support programs that improve customer onboarding, satisfaction (CSAT/NPS) and lifecycle engagement; connect frontline feedback from dealers and service centers with product and policy decisions. - **Decision support:** Prepare crisp analyses, dashboards and board / investor material; convert ambiguous problems into structured recommendations for the CEO and leadership team. - **Cross-functional alignment:** Run governance cadences, drive accountability across Sales, Service, Marketing and Operations, and represent the CEO's Office in operational reviews. **What We're Looking For** - 5+ years of experience across program/project management, strategy, consulting or sales & service operations – ideally within automotive, EV, mobility or B2B/B2C hardware businesses. - Demonstrated exposure to two or more of: Sales/Channel Management, After-Sales Service, and Customer Experience. - Strong first-principles problem solving with excellent analytical and structuring skills (advanced Excel; comfort with data). - Ability to influence without authority and drive outcomes across senior stakeholders, dealers, and field teams. - B.E./B.Tech in a core engineering discipline; MBA from a premier institute preferred. - High agency, bias for action, and comfort operating in fast-paced, ambiguous environments; willingness to travel for field visits. **Why Join** A rare seat at the center of one of India's leading EV companies – direct exposure to the CEO, visibility across the full sales and service value chain, and the mandate to drive programs that shape how the company scales its go-to-market and customer experience.