Program Specialist - PPC (Voice Process)

Job description

Role & responsibilities • Handle inbound calls from patients, providers, and pharmacies regarding prescriptions, therapy status, and program-related queries. • Assist with Benefits Verification (BV), Prior Authorization (PA), Patient Access Programs (PAP), and Pharmacy Support processes. • Provide accurate information and resolve customer queries in a timely manner. • Deliver excellent customer service through clear communication and empathy. • Document interactions accurately while following quality and compliance guidelines. • Manage high-volume inbound calls and meet productivity and quality targets. • Coordinate with internal teams, insurance providers, and pharmacies to support issue resolution. • Maintain confidentiality of patient information and adhere to healthcare compliance requirements Candidate Preference • US Healthcare experience is mandatory. • Strong inbound voice/customer support experience is preferred. • Candidates with Patient Access, Benefits Verification, Prior Authorization, HUB Services or Pharmacy Support experience will be given preference. • Candidates with blended inbound and outbound healthcare experience can also apply, provided they are comfortable handling high-volume inbound calls. • Excellent communication skills and customer service mindset are essential.