Regional HR Manager - Delhi

Job description

**Key Responsibilities** - Business Partnership & Strategic HR - Partner with Sales Leaders to understand business priorities, productivity challenges, and manpower requirements. - Translate business challenges into actionable HR interventions. - Drive people strategy aligned to sales growth, productivity, and retention objectives. - Participate in business reviews and provide HR insights through data analytics. - Act as a trusted advisor to leadership on organization effectiveness and people decisions. - Attrition Management & Workforce Stability - Analyze attrition trends across cohorts, managers, geographies, tenure bands, and hiring sources. - Identify root causes related to skill, will, support, leadership quality, or hiring quality. - Design and execute retention interventions for critical populations. - Conduct proactive connects and stay interviews with frontline employees. - Work with managers to improve engagement and reduce regrettable attrition. - Performance Management & Productivity - Drive performance governance across sales teams. - Monitor productivity metrics such as activation, conversion, gross sales, quality business, and manager effectiveness. - Support managers in identifying low-performance patterns and creating improvement plans. - Enable performance culture through reviews, coaching frameworks, and accountability mechanisms. - Talent Acquisition & Manpower Planning - Partner with Talent Acquisition teams to ensure quality hiring and manpower fulfillment. - Participate in critical hiring decisions for frontline and managerial sales roles. - Assess candidate fit for resilience, sales orientation, and cultural alignment. - Ensure manpower optimization and deployment efficiency. - Capability Building & Leadership Development - Identify capability gaps across frontline sales employees and managers. - Work with Learning & Development teams to drive interventions on sales capability, leadership, communication, and managerial effectiveness. - Support succession planning and internal talent movement. - Facilitate assessment and development initiatives for frontline-to-manager transitions. - Employee Relations & Governance - Handle employee grievances, disciplinary matters, and sensitive people issues. - Ensure adherence to organizational policies and compliance requirements. - Support ethical decision-making and fair people practices. - Drive culture and engagement initiatives across the sales population. - Data Analytics & HR MIS - Track and analyze HR metrics including: - Attrition - Hiring - Productivity - Engagement - Span management - Internal movement - Diversity metrics - Prepare dashboards and insights for leadership reviews. - Use data to influence business decisions and HR prioritization. - Employee Engagement - Engaging with employees through regular branch visit to cascade key communiqués, identify concerns which employees face & provide timely resolution. - Design & Deploy suitable events to promote integration and interaction among employees. - Identify & roll out of employee engagement calendar for all employees - Ensure Communication Forums are held with regular frequency. Conceptualize and execute initiatives to support Diversity - HR Operations & Analytics - Liaison with HR Helpdesk in providing resolutions on various Operational queries. - Preparation of Business HR MIS on various HR metrics & creating dashboards - Enhancing HR effectiveness by Planning and implementing process improvements. - Facilitates Exits, Transfers & Operational activities on HRMS. - Coordinate and resolve employee query with contact points in HR Operations/ Payroll Team. **Key Challenges in the Role** - Managing high attrition in frontline sales roles. - Influencing business leaders in high-pressure target environments. - Balancing employee advocacy with business expectations. - Handling geographically dispersed teams. - Improving manager quality and people leadership capability. - Ensuring quality hiring in fast-scaling environments. - Driving HR impact beyond transactional execution.