Regional HR Manager - Delhi

Job description

Key Responsibilities • Business Partnership & Strategic HR • Partner with Sales Leaders to understand business priorities, productivity challenges, and manpower requirements. • Translate business challenges into actionable HR interventions. • Drive people strategy aligned to sales growth, productivity, and retention objectives. • Participate in business reviews and provide HR insights through data analytics. • Act as a trusted advisor to leadership on organization effectiveness and people decisions. • Attrition Management & Workforce Stability • Analyze attrition trends across cohorts, managers, geographies, tenure bands, and hiring sources. • Identify root causes related to skill, will, support, leadership quality, or hiring quality. • Design and execute retention interventions for critical populations. • Conduct proactive connects and stay interviews with frontline employees. • Work with managers to improve engagement and reduce regrettable attrition. • Performance Management & Productivity • Drive performance governance across sales teams. • Monitor productivity metrics such as activation, conversion, gross sales, quality business, and manager effectiveness. • Support managers in identifying low-performance patterns and creating improvement plans. • Enable performance culture through reviews, coaching frameworks, and accountability mechanisms. • Talent Acquisition & Manpower Planning • Partner with Talent Acquisition teams to ensure quality hiring and manpower fulfillment. • Participate in critical hiring decisions for frontline and managerial sales roles. • Assess candidate fit for resilience, sales orientation, and cultural alignment. • Ensure manpower optimization and deployment efficiency. • Capability Building & Leadership Development • Identify capability gaps across frontline sales employees and managers. • Work with Learning & Development teams to drive interventions on sales capability, leadership, communication, and managerial effectiveness. • Support succession planning and internal talent movement. • Facilitate assessment and development initiatives for frontline-to-manager transitions. • Employee Relations & Governance • Handle employee grievances, disciplinary matters, and sensitive people issues. • Ensure adherence to organizational policies and compliance requirements. • Support ethical decision-making and fair people practices. • Drive culture and engagement initiatives across the sales population. • Data Analytics & HR MIS • Track and analyze HR metrics including: • Attrition • Hiring • Productivity • Engagement • Span management • Internal movement • Diversity metrics • Prepare dashboards and insights for leadership reviews. • Use data to influence business decisions and HR prioritization. • Employee Engagement • Engaging with employees through regular branch visit to cascade key communiqués, identify concerns which employees face & provide timely resolution. • Design & Deploy suitable events to promote integration and interaction among employees. • Identify & roll out of employee engagement calendar for all employees • Ensure Communication Forums are held with regular frequency. Conceptualize and execute initiatives to support Diversity • HR Operations & Analytics • Liaison with HR Helpdesk in providing resolutions on various Operational queries. • Preparation of Business HR MIS on various HR metrics & creating dashboards • Enhancing HR effectiveness by Planning and implementing process improvements. • Facilitates Exits, Transfers & Operational activities on HRMS. • Coordinate and resolve employee query with contact points in HR Operations/ Payroll Team. Key Challenges in the Role • Managing high attrition in frontline sales roles. • Influencing business leaders in high-pressure target environments. • Balancing employee advocacy with business expectations. • Handling geographically dispersed teams. • Improving manager quality and people leadership capability. • Ensuring quality hiring in fast-scaling environments. • Driving HR impact beyond transactional execution.