Required Store Manager, ASM & Department Manager in Punjab

Job description

**Company Overview** Reliance Retail is India's largest, fastest-growing, and most profitable retailer with a diversified omni-channel presence through integrated store formats, digital platforms, and new commerce. Founded in 2006, the company serves over 193 million loyal customers across 15,000+ stores in 7,000+ cities. With a strong supply chain, advanced technology infrastructure, and a large workforce, Reliance Retail continues to drive innovation in the retail industry. **Job Titles:** **Store Manager, Assistant Store Manager & Department Managers** **Function:** Store Operations **Value Stream:** Retail Operations **Employment Type:** Full-Time, Permanent **Industry:** Retail **Department:** Grocery Format **Location:** Moga, Jagraon, Hoshiarpur and other cities in Punjab **Job Summary** We are looking for an experienced **Store Manager, Assistant Store Manager and Department Manager** to oversee end-to-end store operations, drive sales performance, ensure operational excellence, and lead high-performing teams. The role is responsible for achieving business targets while delivering an exceptional customer experience and maintaining compliance with company standards and statutory requirements. **Key Roles & Responsibilities** **1. Business Strategy & Store Operations** - Achieve revenue, gross margin, and Annual Operating Plan (AOP) targets. - Drive overall store profitability and operational efficiency. - Ensure 100% implementation and adherence to Standard Operating Procedures (SOPs). - Monitor and control inventory levels and minimize shrinkage. - Ensure compliance with Mock Shop guidelines and statutory requirements. - Track market trends and competitor activities to improve business performance. - Lead and manage store teams to achieve operational excellence. **2. Financial Planning & Budget Management** - Deliver Annual Operating Plan (AOP), Gross Margin, and Sales Per Square Foot (SPSF) targets. - Improve profitability by increasing margins and optimizing operating expenses. - Control inventory losses and shrinkage. - Increase Average Transaction Value (ATV) and customer spend. - Monitor financial performance through regular business reviews and action plans. **3. People Management** - Build, develop, and lead high-performing store teams. - Manage employee performance and control attrition. - Optimize manpower planning across departments. - Conduct functional and behavioral training programs. - Enhance product knowledge and brand differentiation among associates. - Keep teams updated on new products, merchandising standards, presentation techniques, and selling skills. **4. Policies, Processes & Compliance** - Ensure complete implementation and adherence to SOPs across all departments. - Drive key operational KPIs including Available to Ship (ATS) and Conversion. - Review Mystery Shopping findings and implement corrective actions. - Maintain statutory, safety, and operational compliance. - Ensure process discipline and continuous operational improvements. **Key Performance Indicators (KPIs)** - Revenue Achievement - Gross Margin - Annual Operating Plan (AOP) - Sales Per Square Foot (SPSF) - Inventory Control - Shrinkage Reduction - Average Transaction Value (ATV) - Available to Ship (ATS) - Conversion Rate - SOP Compliance - Statutory Compliance - Employee Attrition - Customer Satisfaction **Key Stakeholder Management** **Internal** - Store Team & Subordinates - Customer Sales Associates (CSAs) - Housekeeping Team - Support Functions - Security & Loss Prevention Team - Cross-functional Business Teams **External** - Vendors - Brand Supervisors - External Business Partners **Education & Experience** **Education** - Bachelor's Degree (Any Graduate) **Experience** - Minimum 3 **years** of relevant experience in Retail Store Operations. **Functional Competencies** - Retail Store Operations - Business & Financial Planning - Inventory Management - Sales Performance Management - SOP & Process Compliance - Customer Centricity - Advanced Excel Knowledge - Numerical & Analytical Skills - Ability to work under pressure **Behavioral Competencies** - Strong Communication Skills - Leadership & Team Management - Analytical Thinking - Presentation Skills - Problem Solving - Decision Making - Planning & Execution - Stakeholder Management **Career Progression** **Possible Next Role:** DM to ASM, ASM to SM & SM to MM