Root Cause Analyst

Job description

**Job Description Root Cause Analysis** **About Us:** Battery Smart is India’s largest and fastest-growing battery-swapping network for electric two and three-wheelers.Founded in 2019 and launched in 2020, we are transforming the EV ecosystem by making electric mobility accessible,economical, and scalable through a unique partner-led model. Today, we power the journeys of over 1 Lac+ drivers daily through 1,600+ swap stations across India. **Role Overview:** We are looking for a highly analytical and detail-oriented RCA & Quality Specialist to lead end-to-end failure investigations across our battery and swapping ecosystem. This role will focus on identifying root causes of failures, driving corrective and preventive actions (CAPA), and strengthening system-wide quality to ensure reliability, safety, and scalability. **Key Responsibilities:** 1. Failure Investigation & Traceability - Lead traceability of suspected defective components across production, warehouse, and field locations - Identify impacted batches using serial numbers, lot codes, and internal systems - Execute containment actions such as quarantine, sorting, rework, and recall coordination - Collaborate with operations, supply chain, and quality teams to prevent issue escalation - Maintain audit-ready traceability records 2. Root Cause Analysis (RCA) - Conduct structured RCA using methodologies like 8D, 5-Why, FTA, and DOE - Investigate mechanical, electrical, electronic, and process-related failures - Validate root causes using data, field insights, and physical evidence - Prepare detailed investigation reports and present findings to stakeholders 3. Corrective & Preventive Actions (CAPA) - Define and implement corrective and preventive actions based on RCA outcomes - Drive improvements across design, processes, suppliers, and quality controls - Update SOPs, control plans, and inspection standards - Ensure cross-functional closure of action items 4. Effectiveness Validation - Design and execute validation plans to assess CAPA effectiveness - Monitor post-implementation performance metrics - Conduct audits and process verification checks - Track reduction in repeat failures and escalate gaps 5. Data Analysis & Reporting - Analyze defect trends and failure patterns using data-driven approaches - Build dashboards and maintain investigation trackers - Present insights and recommendations to leadership - Support audits, customer reviews, and compliance requirements **Qualifications:** - Bachelor’s degree in engineering (Mechanical / Electrical / Electronics / Industrial or related field) - 6–8 years of experience in manufacturing quality, automotive, EV, battery, or electronics industry - Strong understanding of quality tools and structured problem-solving methodologies **Key Skills & Competencies:** - Strong analytical and structured thinking - Hands-on experience in RCA and CAPA execution - High ownership and accountability - Cross-functional collaboration skills - Attention to detail and data-driven decision making - Effective communication and stakeholder management **Why Join Battery Smart:** - Work on real-world impact problems accelerating EV adoption in India - Build products used daily by drivers and partners across multiple cities - Opportunity to own systems at scale from day one - High ownership, fast execution, and strong learning environment