SAP Customer Service Consultant

Job description

Key Skills: SAP CS, SAP SD, SAP S/4HANA Service, Resource-Related Billing, DIP, FICO, MM, Service Contracts, Service Orders, Repair Orders, SAP Pricing, Status Management, DP90, DP91, DP93, DP97 Roles and Responsibilities: • Configure and support SAP CS processes for service orders, service contracts, repair orders, service notifications, and quotations. • Maintain status profiles and business controls across the service order lifecycle. • Design and execute resource-related billing flows, including DIP profile setup and billing document processing. • Support core billing transactions such as DP90, DP91, DP93, and DP97 for individual and collective processing. • Partner with SD, MM, and FICO teams to resolve integration issues across pricing, cost allocation, and revenue-related processes. Experience: • 7 to 14 years of overall experience, including at least 3 to 5 years in SAP CS functional consulting. • Strong hands-on functional consulting experience in SAP CS with service order and billing process knowledge. • Deep working knowledge of service contracts, service orders, repair orders, quotations, and resource-related billing. • Experience with SAP pricing procedures, billing document types, and status management in service processes. • Ability to support integration testing, UAT, hypercare, and functional issue resolution across CS-related transactions. Good to Have: • SAP SD experience, especially order-to-cash integration, delivery processing, and SD pricing. • Exposure to SAP S/4HANA Service or Service in S/4HANA Cloud. • ABAP debugging knowledge for troubleshooting custom routines, user exits, and BAPIs. Education: • Bachelor's degree in Engineering, Commerce, or a related discipline.