Senior Analyst

Job description

**Job Description** Scope: Associate will be responsible for attending inbound calls from prospective customers and provide them information on client’s products and convince them to buy the product over the phone. Responsibilities: - Conducting outbound calls and explains the products & services to the targeted customers. Should be able to explain the products & services to the target customers - Should be able to update the customer's expectation/queries for buying the product - Ability to meet/exceed all revenue goals on a consistent basis Skilled at sales in “consultative” environment. - Ensuring timely and professional responses to all queries received about the product - Disposing the call outcome correctly every time - Research and compilation of answers for informational requests from customers. - Managing performance against benchmarks set internally as well as customer. - Working within process scope boundaries. - Participate in huddle sessions, share best practices. - Working in close tandem with Asst. Mgrs, SME's & QA’s on the process for an excellent team and process performance - Maintaining and excelling the Customer Service Survey Scores **Requirements** - 12– 36 months experience in an International outbound sales campaign through Phone. - Should be open to work in graveyard shifts. - Experience in inbound sales programs preferred. - Excellent English verbal communication skills - Excellent Computer Skills to capture data correctly - Handle customer objections / obstacles & collect information - Basic computer knowledge- MS Office familiarity with the internet environment - Willingness to work 24X7 basis pre-published schedules. - Understanding of Mobile Platforms such as Android, Windows, Apple, Blackberry etc. and Home Phones, Internet, TV’s - Understanding of Telecom plans such as Pre-Paid, Post Paid, Service Contract etc. Key Core Competencies: - Customer service Aptitude: Displaying the customer service aptitude by cooperating with the customer and understanding his needs and providing the best product/solution possible with patience and assertiveness. 2. Team work: Highly flexible and willing to help when and where needed. 3. Quality Focus: Quality focused & attentive to detail and analytical ability. Shifts- Graveyard (Window-11pm- 9am) Week Offs- Saturday/Sunday( May be subject to change as per business requirement