Senior Associate - Base Operations

Job description

Location: Delhi | Sep 3, 2026 Job Description A. Key Accountabilities Base Operations & Performance: Operational Excellence • Contributing towards the maintenance of defined OTP levels Coaching and counselling allocated crew. • Conducting daily crew briefings as defined in performance indicators – creating a service focus and customer delight with each crew set. Meeting with crew post-flight to enquire about the flight and customer feedback. • Assisting in the implementation of measures to improve NPS ensuring timely corrective action. Communicating with crew – sharing ways to provide outstanding service, grooming excellence, appreciation for acts of service on board, willingness to cooperate during exigencies etc. • Assisting in managing crew availability as defined in performance indicators. • Assisting in conducting inquiries on discipline cases as per the defined process. • Highlighting delays in grounded crew. • Sharing appreciation and ensuring updating to crew files • Providing objective and timely inputs as defined in the process of crew promotion, contract renewal, and probation confirmation. • Assisting with situational/operational exigencies, over and above day-to-day operations, as and when required. Safety: • Reiterate safety updates to allocated crew. • Contribution towards adherence to DGCA regulations, and conformance to audits. • Escalating violations based on defined SOPs. Crew Engagement • Ensuring attendance by allocated crew and ground teams in periodic engagement activities. • Understanding and addressing day-to-day crew concerns – including but not limited to hotel, transport, compensation, uniforms etc. • Monitoring inputs by crew on internal communication platforms, recommending corrective action where required. pg. 2 Rostering: • Communication of emergency leave requests by crew. • Crew Training: Assisting in the implementation of planned interventions Administration: • Maintaining smooth operations at respective base and adherence to SOPs • Liaising with inter and intra departmental stakeholders for enhanced effectiveness • Coordinating with all stakeholders – internal and external – on matters related to crew and operations People Management & Development: • Managing and developing crew and ground reportees Providing objective input based on performance and potential for the growth and development of reportees. B. Skills/Qualities Required Functional Competencies Behavioral Competencies Knowledge of Inflight Base Operations Excellent Communication skills – body language, oral, written Knowledge of Cabin Crew operations Empathic; even temperament; respectful and builds trust C. Educational Requirements Education Mandatory: Graduate in any discipline Preferred: Postgraduate in Management | Ops D. Key Eligibility Criteria • 10 years of flying experience • Minimum 3 years in an in-flight people management role, with flying experience as cabin manager or cabin executive. #innershell { max-width: 1600px; } #search-wrapper, .back-to-search-wrapper, .jobTitle, #similar-jobs { display: none !important; } .jobDisplayShell { width: 100%; max-width: 100%; margin-top: 30px; } .jobDisplay { width: 100%; min-width: 100%; background: white; padding-bottom: 40px; } .jobDisplay .joblayouttoken:nth-child(2) { padding-left: 10px !important; } .jobDisplay .job { padding-left: 35px; } .jobDisplay .joblayouttoken:nth-child(2), .jobDisplay .joblayouttoken:nth-child(4) { min-width: 100px; float: left; padding: 20px 10px !important; background: #F0F5F7; } .jobDisplay .customPlugin-1108346adb9b9abd { min-width: 5px; float: left; padding: 20px 0px !important; background: #F0F5F7; } .jobDisplay .joblayouttoken:nth-child(2) span, .jobDisplay .joblayouttoken:nth-child(4) span, .jobDisplay .customPlugin-1108346adb9b9abd .inner { font-weight: bold; } .joblayouttoken .inner { max-width: 100% !important; } .joblayouttoken .inner div { padding-left: 0 !important; } .jobdescription h2 { font-size: 20px !important; color: #1F2B34 !important; margin-bottom: 10px !important; font-weight: 600; } .joblayouttoken h1 span { font-weight: bold; color: #1F2B34 !important; font-size: 24px !important; } .applylink { float: none !important; margin-left: 35px !important; text-align: left; margin-top: 15px; } .applylink a { text-transform: uppercase; padding: 5px 30px; } @media(max-width: 980px) { .jobDisplay { padding: 0 20px; } .applylink { margin-left: 0px !important; margin-bottom: 20px !important; } } @media(max-width: 767px) { .jobDisplay .joblayouttoken:nth-child(2) { margin-left: 0px !important; } }