Senior Associate- Client Servicing (Account management)

Job description

Key Responsibilities • Serve as the primary point of contact for enterprise clients and manage day-to-day client relationships. • Handle client escalations and ensure timely resolution while maintaining SLA commitments. • Coordinate with internal operations, warehouse, and cross-functional teams to ensure seamless service delivery. • Monitor account performance, identify process improvement opportunities, and drive operational excellence. • Prepare and maintain MIS reports using Microsoft Excel. • Ensure high levels of client satisfaction, retention, and service quality. • Collaborate with stakeholders to resolve operational issues and improve customer experience. What we're looking for • 2+ years of experience in Client Servicing, Key Account Management, Customer Success, or Operations. • Strong experience in client relationship management and escalation handling. • Experience working with enterprise/B2B clients. • Good understanding of SLA management and operational coordination. • Proficiency in Microsoft Excel and reporting. • Excellent communication skills in English; Hindi is an added advantage. • Strong problem-solving, stakeholder management, and multitasking abilities. • Experience in logistics, last-mile delivery, e-commerce, mobility, or operations-driven environments is preferred