Senior Benefits Specialist – Health, Welfare & Wellbeing US and Canada

Job description

Job Code- 11995 Job Title • Senior Benefits Specialist – Health, Welfare & Wellbeing US and Canada Solution Line- Benefits, People Organisation Position type- Full Time Work Location- Bangalore/Gurugram Working style- Hybrid GCF Level- P35 Shift Time- 12:00 PM – 9:00 PM IST People Manager role: No Required Education And Certifications Critical For The Role- Bachelor’s degree or equivalent years of industry experience. Required Years Of Experience – 6+ years supporting retirement and benefits administration in HR, Total Rewards, consulting, or third-party administrator environments. AON IS IN THE BUSINESS OF BETTER DECISIONS At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed. General Description Of Role Responsible for the administration and operational delivery of health and welfare benefit programs, partnering with third-party administrators, carriers, and internal stakeholders to ensure accurate plan administration, colleague support, and regulatory compliance. Oversees benefit operations, vendor performance, eligibility and payroll data integrity, annual enrollment activities, compliance reporting, and participant communications while driving process improvements, supporting benefit-related projects and integrations, and maintaining strong controls, governance, and documentation. This position reports through the People Operations team with a strong partnership with the Benefits Center of Excellence. Job Responsibilities The colleague is responsible for: • Operations & Governance • Perform day-to-day administration of health and welfare plans, including eligibility, enrollments, life events, billing, funding, and premium payments. • Support vendor partnerships through issue triage, escalation management, SLA monitoring, and service delivery oversight. • Manage Annual Enrollment activities, including testing, issue tracking, reconciliations, and post-enrollment reviews. • Support acquisitions, divestitures, plan changes, and vendor initiatives through implementation and operational execution. • Assist with vendor setup, purchase orders, invoicing, and benefits administration activities. • Coordinate global EAP training, critical incident support services, and regional reporting. Process Efficiency & Continuous Improvement • Maintain and enhance benefits processes, procedures, and knowledge resources. • Partner with vendors to standardize workflows, reduce recurring issues, and improve operational effectiveness. • Conduct root cause analysis and implement preventative actions for data and process discrepancies. • Support UAT and process testing to improve participant-facing applications, payroll integrations, and benefits processes. Compliance & Data Integrity • Coordinate payroll, HRIS, and vendor data exchanges, ensuring accurate file validation, discrepancy resolution, and data integrity. • Perform monthly and annual compliance reporting to meet local, state, and federal requirements. • Support nondiscrimination testing and implementation of corrective actions. • Execute SOX controls testing and UAT for benefit calculations, payroll deductions, and participant-facing systems. • Maintain accurate and compliant plan documentation, administrative guides, job aids, and plan summaries. Stakeholder Management • Resolve colleague escalations by researching plan provisions, documenting outcomes, and communicating timely resolutions. • Support vendor communications and benefit-related events. • Collaborate with HR, Payroll, Recruiting, Finance, Legal, and Communications teams to ensure aligned benefit operations and accurate colleague guidance. • Monitor benefits mailboxes, draft responses, and coordinate participant communications and outreach campaigns. • Partner with carriers, TPAs, vendors, and internal stakeholders to support benefit operations and service excellence. Skills/Competencies Required • Systems & Operational Expertise: Experience using Workday or similar HRIS/payroll systems to manage benefits administration, eligibility reporting, payroll deductions, data feeds, compliance reporting, and participant support. • Financial, Project & Testing Support: Background supporting financial operations, including funding, invoicing, reconciliations, budgets, and expense management, as well as UAT testing, process improvements, vendor initiatives, and plan-related projects. • Professional Development: Willingness to build retirement plan expertise through industry certifications, including International Foundation retirement plan certifications and PSCA Certified Plan Sponsor Professional training as part of onboarding and ongoing development. How We Support Our Colleagues In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it! Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant, and more valued. 2586192